At a Glance
- Tasks: Lead and motivate Accounts Receivable teams to enhance customer experience and operational efficiency.
- Company: Join Flight Centre Travel Group, a global leader in travel with a vibrant culture.
- Benefits: Enjoy exclusive travel discounts, career development, health cash plan, and wellness challenges.
- Other info: Embrace a supportive workplace that values diversity and offers excellent career growth.
- Why this job: Make a real impact in a dynamic environment while enjoying exciting social events.
- Qualifications: 4 years in Accounts Receivable and 2-5 years of leadership experience required.
The predicted salary is between 60000 - 75000 £ per year.
About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
Role Summary
The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.
What You’ll Do
- Ensure customer statements are delivered accurately and within agreed timeframes
- Oversee the timely and accurate allocation of customer receipts prior to statement distribution
- Manage customer queries and ensure all responses are handled within agreed SLAs
- Develop and implement strategies for customers operating outside approved trading parameters
- Keep key internal stakeholders informed of customer risk and account activity
- Continuously review, refine, and optimise processes to enhance customer experience while driving operational efficiency and reducing costs
- Lead and support both onshore and offshore teams, driving performance and engagement
- Foster a positive, collaborative, and high-performing team culture
- Conduct effective one‑to‑ones, development planning, and regular team performance reviews
- Partner with wider leadership teams to support employee growth and development across the business
- Act as the first point of escalation for offshore team matters (Tier 1 support)
- Lead and contribute to ad hoc projects focused on improving team controls, processes, and efficiency
- Identify, investigate, and implement best‑practice processes and ways of working
- Drive improvements across policies, processes, and technology to strengthen operational excellence and deliver an outstanding customer experience
- Champion innovation and continuous improvement initiatives across the function
- Act as the Tier 1 escalation point for customer, supplier, and partner queries
- Build and maintain strong relationships with customers and key stakeholders through clear and proactive communication
- Ensure timely and accurate resolution of queries, delivering a high standard of customer service
- Oversee timely and accurate billing and invoicing in line with contractual agreements
- Develop and manage collection strategies and call plans to support effective debt recovery
- Monitor and analyse debtor performance, including ageing reports, and escalate risks where appropriate
- Support audit activities and ensure accurate financial controls and compliance processes are maintained
- Track and report on key operational metrics using business systems and reporting tools (e.g. BI, Salesforce, collections reporting)
- Support system upgrades, testing initiatives, and continuous improvement projects
- Manage day‑to‑day operational activities while identifying opportunities to improve efficiency and customer experience
What We’re Looking For
- 4 years Accounts Receivable Experience
- 2-5 years Leadership experience
- Self motivated
- Excellent communication skills
- Advanced problem solving capabilities
- Open to travelling offshore for work related events (a couple times per year)
What You Will Enjoy
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in‑house travel team.
- Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
- Vibrant Culture & industry‑renowned social events: Exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
- Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
- And Much More: A range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Applications close: 05 Jun 2026 GMT Daylight Time
Head of Accounts Receivable - London, UK (Mat Cover) employer: StudentUniverse
Flight Centre Travel Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With exclusive travel discounts, comprehensive health plans, and a commitment to career growth across its global presence, employees are empowered to thrive both personally and professionally. The company's recognition as a 'Great Place to Work' underscores its dedication to fostering an inclusive environment where every 'Flightie' can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Accounts Receivable - London, UK (Mat Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in accounts receivable. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since Flight Centre values its people, think about how you can showcase your leadership skills and team spirit. Be ready to share examples of how you've motivated teams in the past!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for leadership roles in finance, and don’t forget to highlight your problem-solving skills. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in joining the Flight Centre family. Plus, it gives you a better chance of being noticed by the hiring team. Let's get you that dream job!
We think you need these skills to ace Head of Accounts Receivable - London, UK (Mat Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Accounts Receivable role. Highlight your relevant experience in accounts receivable and leadership, and don’t forget to sprinkle in some of those key skills mentioned in the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your experience aligns with our mission at Flight Centre. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve improved processes or led teams to success. We love seeing results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at StudentUniverse
✨Know Your Numbers
As the Head of Accounts Receivable, you'll need to demonstrate your expertise in financial metrics. Brush up on key performance indicators related to accounts receivable, such as DSO (Days Sales Outstanding) and aging reports. Be ready to discuss how you've used these metrics to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've motivated teams and fostered a positive culture in previous positions. Think about specific challenges you faced and how you successfully led your team through them.
✨Communicate Clearly
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex financial concepts, so ensure you can break them down into simple terms that anyone can understand.
✨Be Ready for Problem-Solving
Advanced problem-solving skills are a must-have. Prepare for situational questions where you’ll need to demonstrate how you’ve tackled issues in accounts receivable. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
