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- Tasks: Lead global client meetings and events with strategic optimisation and operational excellence.
- Company: Join FCM Meetings & Events, a vibrant agency that connects the world through unforgettable events.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun, engaging workplace culture.
- Why this job: Make a real impact in a dynamic role while working with a global team of experts.
- Qualifications: 5+ years in operations leadership, event management experience, and strong budget management skills.
- Other info: Flexible work environment with excellent career growth opportunities and a focus on employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
The Global Operations Leader ensures exceptional delivery of the client's global meeting and events programme through strategic optimisation, operational excellence, and continuous improvement. This role defines and implements strategies, methodologies, and processes that drive efficiency, cost-effectiveness, and superior service delivery across all client event operations worldwide. As the primary client-facing operational lead, this position is responsible for governance, risk management, and performance enhancement across the entire programme lifecycle.
About FCM Meetings & Events: Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Join our team to work with the best of the best in a flexible, collaborative events agency.
The Role:
- Serve as the primary point of contact for client service components and issues related to meetings and events programme operations.
- Develop and implement global operational strategies and policies to drive efficiency and productivity across the client's entire M&E programme.
- Drive the optimisation of global budgets and control expenses to ensure cost-effectiveness aligned to the client's global savings targets.
- Identify and mitigate risks in operational processes and develop contingency plans.
- Collect and analyse client data to provide actionable insights and improve service delivery.
- Manage and coordinate global supply chain and logistics operations to ensure year-over-year 3rd party vendor cost and relationship efficiencies.
- Monitor and analyse key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Oversee daily operations across all regions, ensuring smooth and efficient execution of processes and key service deliverables.
- Lead, mentor, and develop a global team of operational team members that support the delivery of programme goals and service excellence.
- Work closely with cross-functional teams, such as sales, marketing, finance, and senior leadership, to achieve programme goals.
- Lead/sponsor business improvement projects across the client's global network.
About You:
- 5+ years of experience in a similar client facing operations leadership role.
- Proven experience in meetings and events management, preferably in a global environment.
- Strong proficiency in Microsoft Office suite with advanced skills.
- Experience with event management technology systems.
- Demonstrated ability in budget management and financial analysis.
- Industry knowledge of travel, tourism events, groups & meetings.
- Project management experience with complex, multi-stakeholder initiatives.
- Experience managing global teams across multiple locations and time zones.
- Background in client relationship management and stakeholder communication.
- Background in Life sciences is advantageous.
Qualifications:
- Tertiary level qualification in related field.
- Professional certifications in event management, project management, or operations preferred.
What's in it for you:
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, and more.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
Global Operations Leader - Client Meetings and Events Programme employer: StudentUniverse
Contact Detail:
StudentUniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Operations Leader - Client Meetings and Events Programme
✨Tip Number 1
Network like a pro! Reach out to your connections in the events and operations space. Attend industry meet-ups or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their recent projects and values. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Global Operations Leader. Highlight your achievements in managing client relationships and optimising event operations to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at FCM Meetings & Events.
We think you need these skills to ace Global Operations Leader - Client Meetings and Events Programme
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Operations Leader role. Highlight your experience in client-facing operations and event management, as well as any relevant achievements that align with the job description.
Showcase Your Skills: Don’t forget to emphasise your proficiency in Microsoft Office and any event management technology you’ve used. We want to see how your skills can drive efficiency and enhance service delivery in our global meetings and events programme.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications. Remember, we’re looking for operational excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at FCM Meetings & Events.
How to prepare for a job interview at StudentUniverse
✨Know Your Stuff
Before the interview, dive deep into the company's operations and their approach to client meetings and events. Familiarise yourself with their strategies and methodologies, as this will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Global Operations Leader, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully managed global teams and improved service delivery in past roles. Highlight any specific projects where you drove efficiency or enhanced performance.
✨Be Data-Driven
Since the role involves analysing client data and KPIs, come prepared with examples of how you've used data to inform decisions in previous positions. Discuss any tools or technologies you've used for event management and how they contributed to successful outcomes.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company’s future direction and how you can contribute. Inquire about their current challenges in global operations and how they envision the role evolving over time.
