Commission Collection Executive

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women.

About the role

We're looking for a commercially minded and relationship-focused Commission Collection Executive to join our team on a part-time basis. This role offers flexibility to suit your lifestyle, with the option to work 4 days per week at 7.5 hours per day or 5 shorter days totalling 30 hours per week. Reporting to the Head of Corporate Land Supply – Europe, you'll play a key role in maximising commission revenue across our UK and European Meetings & Events businesses. Working closely with hotel partners, account managers, the Global Commissions Team and Corporate Land Team, you'll identify, recover and manage outstanding group commissions while building strong supplier relationships.

Key responsibilities

• Collecting group commission claims and submitting invoices to hotel partners.
• Identifying and recovering outstanding commissions, responded revenue and declined commissionable revenue.
• Working directly with hotel chains and properties to improve commission payment performance.
• Building and maintaining strong supplier relationships while delivering commercially beneficial outcomes.
• Analysing commission data and reporting on recovered revenue and performance trends.
• Supporting initiatives that improve visibility, processes and outcomes across the group commissions function.

This is a fantastic opportunity for someone who enjoys combining commercial acumen, stakeholder management and problem-solving to drive measurable business results.

About you

You are a proactive and results-driven professional who enjoys building relationships, influencing stakeholders and driving outcomes. You are comfortable working with data, managing multiple priorities and challenging existing processes to identify opportunities for improvement.

Requirements

• Experience within the travel industry or a related sector.
• Strong commercial awareness and the ability to provide financial insights that support business decisions.
• Excellent written and verbal communication skills, with the confidence to engage and influence hotel partners and internal stakeholders.
• A track record of improving processes and identifying efficiencies.
• Strong analytical skills and attention to detail.
• Intermediate Excel skills.
• A results-oriented mindset with the persistence and resilience to follow through on outstanding commission collections.

Benefits

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team.
• Career progression - empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events.
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.