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- Tasks: Provide top-notch admin support for student wellbeing programmes and manage enquiries.
- Company: Join a vibrant student union dedicated to enhancing UCL student experiences.
- Benefits: Enjoy flexible working, generous holidays, and a defined benefit pension scheme.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and ability to handle sensitive information with care.
- Other info: Be part of a dynamic team focused on student empowerment and community impact.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers.
Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.
Advice and Wellbeing Administrator in London employer: Students' Union UCL
Contact Detail:
Students' Union UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Wellbeing Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at UCL or similar organisations on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching UCL’s Student Life Strategy. Show us how your skills align with their vision for student wellbeing and community engagement.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Advice and Wellbeing Administrator in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about wellbeing and making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission to enhance student life at UCL.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Advice and Wellbeing Administrator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Students' Union UCL
✨Know the Organisation Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their vision, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission to enhance student wellbeing.
✨Showcase Your Communication Skills
As an Advice and Wellbeing Administrator, excellent verbal and written communication skills are crucial. Prepare examples from your past experiences where you've successfully communicated complex information or handled sensitive situations. This will demonstrate your ability to manage enquiries in a friendly and efficient manner.
✨Familiarise Yourself with Policies and Procedures
Since the role involves working within specific policies and regulations, it’s important to brush up on relevant guidelines around confidentiality and data protection. Be ready to discuss how you would handle sensitive information and ensure compliance in your administrative tasks.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role, so expect questions about teamwork. Think of instances where you’ve worked with others to achieve a common goal, especially in a supportive or administrative capacity. Highlight your ability to work collaboratively to enhance the Advice Service and wellbeing projects for students.
