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- Tasks: Lead and operate a successful cafes and catering service for UCL students.
- Company: Join the vibrant Students' Union UCL team with a focus on student engagement.
- Benefits: Enjoy a defined benefit pension scheme, generous holidays, and hybrid working options.
- Why this job: Make a real difference in students' daily lives while developing your management skills.
- Qualifications: Experience in management, customer service, and a passion for creating great experiences.
- Other info: Flexible working arrangements available in a supportive and engaging environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Cafes Manager (maternity cover) role at Students\’ Union UCL.
This role is a full‑time fixed‑term contract for one year.
The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, delivering an excellent service experience for all UCL students every day. The role will collaborate with the Head of Commercial Services and is part of the Operations team led by the Director of Operations.
We support hybrid working. Excellent benefits include a defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and consider applications for flexible or job‑share arrangements where possible.
Please click the apply button to access and view the full job pack.
Seniority level
- Mid‑Senior level
Employment type
- Contract
Job function
- Management, Customer Service, and Business Development
- Industries: Higher Education, Education, and Non‑profit Organizations
Base pay range
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services. Our pay is based on skills and experience. Talk with your recruiter to learn more.
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Cafes Manager (maternity cover) employer: Students' Union UCL
Contact Detail:
Students' Union UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafes Manager (maternity cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the higher education and hospitality sectors. A friendly chat can lead to insider info about the Cafes Manager role or even a referral.
✨Tip Number 2
Prepare for the interview by researching UCL's cafes and catering operations. Show us you know what makes their service special and how you can enhance it. Tailor your answers to reflect their values!
✨Tip Number 3
Practice your customer service scenarios! As a Cafes Manager, you'll need to handle various situations. Role-play with a friend to boost your confidence and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Cafes Manager (maternity cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cafes Manager role. Highlight your experience in managing cafes or catering operations, and show us how you can deliver an excellent service experience for UCL students.
Show Your Passion: Let your enthusiasm for the role shine through! We want to see your passion for customer service and how you can contribute to creating a vibrant cafe atmosphere at UCL. Share any relevant experiences that demonstrate this.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have access to all the details about the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Students' Union UCL
✨Know Your Cafes Inside Out
Before the interview, make sure you’re familiar with the cafes and catering operations at Students' Union UCL. Research their menu, service style, and any recent initiatives. This will show your genuine interest and help you discuss how you can enhance their offerings.
✨Showcase Your Leadership Skills
As a Cafes Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate staff and improve service quality. Be ready to discuss your management style and how it aligns with their values.
✨Emphasise Customer Service Excellence
This role is all about delivering an excellent service experience. Think of specific instances where you’ve gone above and beyond for customers. Highlight your understanding of customer needs and how you plan to ensure that every UCL student has a great experience at the cafes.
✨Be Ready for Collaboration Questions
Since this role involves working closely with the Head of Commercial Services and the Operations team, prepare to discuss your collaborative experiences. Think of times when you’ve worked cross-functionally to achieve a goal and how you can bring that teamwork spirit to Students' Union UCL.