At a Glance
- Tasks: Be the friendly face for residents, handling enquiries and supporting their needs overnight.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Join a supportive team in an inclusive environment that values your individuality.
- Why this job: Make a real difference in students' lives while building lasting relationships.
- Qualifications: No experience needed, just bring your enthusiasm and passion for customer service.
The predicted salary is between 30466 - 30466 £ per year.
Location: The Boulevard, York
Salary: £30,466.80 per annum
Hours: Average of 42 hours per week, working 4 shifts on 4 shifts off between 8pm to 8am
Term: fixed term position for 6 months
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
What You’ll Be Doing:
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
Inclusive & Supporting Culture
Opportunities for Career Growth
Team Experience More Than Just a Job
Benefits That Support You – see here for more detail
What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities:
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm whilst dealing with complex welfare or anti-social behaviour issues.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation in York employer: Student Roost
At Student Roost, we pride ourselves on creating a vibrant and supportive work environment where every team member plays a vital role in enhancing the resident experience. Located in the heart of Belfast, our culture fosters collaboration and personal growth, offering flexible hours and a competitive salary that reflects our commitment to valuing our staff. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic student community.
