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- Tasks: Create an exceptional experience for residents through support and community engagement.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Be part of a caring team that values great customer service.
- Qualifications: Looking for enthusiasm and a passion for helping others, no experience needed!
- Other info: Inclusive culture with a focus on personal development and teamwork.
The predicted salary is between 18135 - 18135 £ per year.
Location: The Summit, Leicester
Salary: £18,135 per annum with overtime paid at 1.25 x hour rate
Hours: Average of 25 hours per week (contracted to 1,300 hours annually pro rata) between 8am to 8pm. Working Pattern: Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing:
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
Why Join Student Roost?
- Inclusive & supportive culture
- Opportunities for career growth
- Team experience
- More than just a job
- Benefits that support you
What We’re Looking For:
- A People Person - friendly, approachable, and great at building relationships
- Confident providing exceptional resident experience, handling enquiries, and resolving issues
- A team player who thrives in a supportive and collaborative environment
- Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office
- Organised and detail orientated, with strong communication skills
- Comfortable with sales, taking payments, following processes, and accurate records
- Resilient, with the ability to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service
- Solutions orientated, with the ability to think on your feet
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July & September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply Now: Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation- The Summit employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation- The Summit
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Role-play common scenarios with friends or family to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to demonstrate how quickly you can learn new systems. If you can impress them with your tech skills, they'll see you as a valuable asset to the team.
✨Tip Number 4
Be yourself! Student Roost is looking for enthusiasm and a passion for great customer service. Don’t be afraid to let your personality shine through during the interview. They want to see the real you and how you can contribute to creating a home away from home for students.
We think you need these skills to ace Customer Service Advisor – Student Accommodation- The Summit
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working with students.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like being a people person or having great communication skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Student Roost!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and mission, especially around creating a sense of community for residents. This will help you connect your answers to what they’re looking for.
✨Show Off Your People Skills
As a Customer Service Advisor, being friendly and approachable is key. Prepare examples from your past experiences where you’ve successfully built relationships or resolved issues. This will demonstrate that you have the right attitude and skills they’re after.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle common customer service challenges, like dealing with a difficult resident or managing multiple enquiries at once. Practising these scenarios can help you stay calm and articulate your thoughts clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they support career growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
