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For Companies At a Glance
- Tasks: Create an exceptional experience for residents and support their journey.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Be part of a caring team that values great customer service.
- Qualifications: Friendly attitude, strong communication skills, and a passion for helping others.
- Other info: Inclusive workplace with a focus on personal development and community.
The predicted salary is between 17409 - 17409 £ per year.
Location: Buchanan View, Glasgow
Salary: £17,409.60 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Average of 24 hours per week (contracted to 1,248 hours annually) working 2 days out of 7 (Saturday & Sunday) between 8am and 8pm.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Why Join Student Roost?
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We’re Looking For:
We’re not just looking for experience, we’re looking for the right attitude!
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check. This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor (weekends) – Student Accommodation in Stirling employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (weekends) – Student Accommodation in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be interacting with residents all the time. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and resolving issues. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to discuss how you've used technology in past roles. If you can demonstrate that you're quick to learn new systems, you'll stand out as a candidate who can adapt easily to the job.
✨Tip Number 4
Be yourself! Student Roost is looking for the right attitude, so let your personality shine through. Share your passion for customer service and your enthusiasm for creating a welcoming environment. Remember, they want to see the real you, so don’t hold back!
We think you need these skills to ace Customer Service Advisor (weekends) – Student Accommodation in Stirling
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your passion for helping others.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like being a people person or your tech-savviness.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and mission, especially around creating a sense of community for residents. This will help you connect your answers to their goals.
✨Show Off Your People Skills
As a Customer Service Advisor, being a people person is key. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. Highlight your friendly and approachable nature during the interview.
✨Be Tech-Savvy
Since the role requires being comfortable with technology, brush up on your MS Office skills and be ready to discuss any relevant software you've used. If you’ve learned new systems quickly in the past, share that experience to show your adaptability.
✨Stay Calm Under Pressure
The job can get busy, especially during peak times. Think of a time when you handled a stressful situation effectively and be prepared to share that story. Emphasising your resilience and ability to think on your feet will show you're ready for the challenges ahead.