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For Companies At a Glance
- Tasks: Create exceptional experiences for residents and support their journey in student accommodation.
- Company: Join Student Roost, a company dedicated to making students feel at home.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a supportive team that values great customer service and community.
- Qualifications: Friendly attitude, strong communication skills, and a passion for helping others.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 13601 - 13601 £ per year.
Location: Corner House and Laycock Studios, Sheffield
Salary: £13,601.25 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Average of 18.75 hours per week (contracted to 975 hours annually) between 8am to 8pm.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing:
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
Benefits That Support You: see here for more detail
What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities:
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
Note: If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation- Cornerhouse in Sheffield employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation- Cornerhouse in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Role-play common scenarios with a friend or family member to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy side! Brush up on your MS Office skills and be ready to demonstrate how quickly you can learn new systems. Being organised and detail-oriented is key, so maybe even create a little cheat sheet for yourself to refer to during the interview.
✨Tip Number 4
Be yourself! Student Roost is looking for enthusiasm and a passion for great customer service. Don’t be afraid to let your personality shine through in the interview. Share your experiences and how you handle pressure – they want to see the real you!
We think you need these skills to ace Customer Service Advisor – Student Accommodation- Cornerhouse in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working with students.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your people skills and any relevant experience that shows you can create a welcoming environment for our residents. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and the role of a Customer Service Advisor. This will help you show genuine interest and align your answers with their mission of creating a home away from home for students.
✨Show Off Your People Skills
As a Customer Service Advisor, being friendly and approachable is key. Prepare examples of how you've built relationships or resolved issues in the past. Think of times when you went above and beyond to help someone – this will demonstrate your passion for great customer service.
✨Be Tech-Savvy
Since the role requires being comfortable with tech and systems, brush up on your MS Office skills and be ready to discuss any software you've used before. If you’ve learned new systems quickly in the past, share that experience to highlight your adaptability.
✨Stay Calm Under Pressure
The interview might get a bit intense, especially if they throw some scenario-based questions your way. Practice staying calm and think through your responses. Share examples of how you've handled busy periods or stressful situations in the past to showcase your resilience.
