At a Glance
- Tasks: Create exceptional experiences for residents and support their journey in student accommodation.
- Company: Join Student Roost, where we prioritise community and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic role with flexible hours and a supportive work environment.
- Why this job: Be part of a team that truly cares about making students feel at home.
- Qualifications: No experience needed, just a positive attitude and passion for customer service.
The predicted salary is between 13.95 - 13.95 £ per hour.
- Customer Service Advisor - Student Accommodation
- Customer Service Advisor
- Location
- : Hollis Croft, Sheffield
- Salary
- :£ 12,694.50 per annum (£13.95 per hour)with overtime paid at 1.25 x hourly rate
- Hours
: Average of 17.5 hours per week (contracted to 910 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it's about feeling at home.
As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You'll Be Doing
Why Join Student Roost?
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You - see here for more detail
- What We’re Looking For
We're not just looking for experience, we're looking for the right attitude!
Skills & Qualities
- A People Person - friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A teamplayer who thrives in a supportive and collaborative environment.
- Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
- Organisedand detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the able to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required).
However, your salary remains consistent every month.
Details will be discussed at interview.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.
- Customer Service Advisor - Student Accommodation
- #J-18808-Ljbffr
Customer Service Advisor – Student Accommodation in Sheffield employer: Student Roost
At Student Roost, we pride ourselves on creating a vibrant and supportive work environment where every team member plays a vital role in enhancing the resident experience. Located in the heart of Belfast, our culture fosters collaboration and personal growth, offering flexible hours and a competitive salary that reflects our commitment to valuing our staff. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic student community.
