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For Companies At a Glance
- Tasks: Support residents by providing exceptional customer service and creating a welcoming community.
- Company: Student Roost is dedicated to enhancing student living experiences beyond just accommodation.
- Benefits: Enjoy flexible part-time hours, competitive pay, and the chance to work remotely.
- Why this job: Join a caring team that values inclusivity and helps students feel at home.
- Qualifications: No specific experience required, just a passion for great customer service.
- Other info: This role includes evening and weekend shifts, with a DBS check for successful applicants.
The predicted salary is between 10000 - 12000 £ per year.
Customer Service Advisor - 3 month fixed term contract
Location: Belfast
Salary: £12,261.60 with overtime paid at 1.25 x hour rate
Hours: Average of 18 hours per week (contracted to 1,248 hours annually) between 8am to 8pm. Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room; it's about creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Remote Customer Service Agent - Part-Time employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Agent - Part-Time
✨Tip Number 1
Familiarise yourself with the values and mission of Student Roost. Understanding their commitment to creating a supportive community for students will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle customer inquiries and resolve issues effectively. Highlighting specific situations where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Since the role involves evening and weekend shifts, be ready to discuss your availability openly. Showing flexibility and a willingness to work during these times can make you a more attractive candidate for the position.
✨Tip Number 4
Research common customer service scenarios and best practices. Being knowledgeable about effective communication techniques and conflict resolution strategies will not only boost your confidence but also impress the hiring team during your interview.
We think you need these skills to ace Remote Customer Service Agent - Part-Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experiences that demonstrate your ability to create exceptional experiences for residents.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Share specific examples of how you've provided support and built community in previous roles, as this aligns with the values of Student Roost.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention any experience you have working evenings or weekends, as this is a regular part of the job.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Student Roost
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the values of the company.
✨Understand the Company Culture
Research Student Roost and their commitment to creating a supportive community for students. Be prepared to discuss how you can contribute to this culture and why it matters to you personally.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved conflicts or provided support, and be ready to share these stories during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask about the role and the team. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
