At a Glance
- Tasks: Support residents by providing exceptional customer service and creating a welcoming community.
- Company: Student Roost is dedicated to enhancing student living experiences across the UK.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for overtime.
- Why this job: Join a caring team and make a real impact on students' lives in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and great communication skills.
- Other info: This role includes evening and weekend shifts; DBS check required.
The predicted salary is between 10000 - 12000 £ per year.
Customer Service Advisor - 3 month fixed term contract
Location: Belfast
Salary: £12,261.60 with overtime paid at 1.25 x hour rate
Hours: Average of 18 hours per week (contracted to 1,248 hours annually) between 8am to 8pm. Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room; it's about creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Part Time Customer Service Representative - Remote employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Representative - Remote
✨Tip Number 1
Familiarise yourself with the values and mission of Student Roost. Understanding their commitment to creating a supportive community for students will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will showcase your problem-solving skills and ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Since the role involves evening and weekend shifts, be ready to express your flexibility regarding working hours. Highlighting your willingness to adapt to the schedule can set you apart from other candidates.
✨Tip Number 4
Research common customer service scenarios and best practices. Being knowledgeable about effective communication techniques and conflict resolution strategies will prepare you for potential situational questions during the interview.
We think you need these skills to ace Part Time Customer Service Representative - Remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight how your skills and experiences align with what Student Roost is looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided exceptional service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to contribute to creating a supportive community for students. Mention any relevant experiences and explain why you want to work specifically for Student Roost.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Student Roost
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Student Roost and their commitment to creating a supportive community for students. Be prepared to discuss how your values align with theirs and how you can contribute to fostering that sense of community.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life customer service scenarios. Practice responding to common situations you might face in the role, demonstrating your ability to handle challenges effectively.
✨Highlight Flexibility and Availability
Since the role requires evening and weekend work, be clear about your availability during the interview. Emphasise your willingness to adapt to the schedule and your commitment to being a reliable team member.