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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional student accommodation experiences and manage site operations.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, career growth opportunities, and supportive workplace culture.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Strong leadership skills, customer service focus, and tech-savvy.
- Other info: Inclusive environment where you can truly be yourself.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Operations Manager – Student Accommodation
Location: Vincent Place, Southampton
Hours: 37.5 hours per week • Salary: £40,000 per annum
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As Operations Manager, you will be the leader for your site, ensuring the whole Operation runs seamlessly. With a laser-focus on Health and Safety, a personal desire for unbeatable Customer Service and extensive Sales and Marketing drive, our Operations Managers are key to ensuring our residents have an exceptional experience with us.
What You’ll Be Doing
- Health and Safety Management
- Leading the management of the site team
- Recruitment & onboarding of new team
- Resident Wellbeing & dispute resolution
- Customer Experience and Community building
- Sales & Building Management
- Events & Community Engagement
- Budget planning and management
Why Join Student Roost
- Opportunities for Career Growth
- More Than Just a Job
- Benefits That Support You
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A True Leader – confident in coaching and leading a team of individuals to meet their full potential
- Confident providing exceptional resident experience, handling difficult welfare and wellbeing situations, and resolving complex issues.
- Process driven, with a sound understanding of P&L and budgeting.
- Tech savvy – ability to learn new systems quickly and confident using Microsoft office applications
- Organised and detail-oriented, with strong commitment to ensuring Health & Safety is paramount at your property.
- Extensive Sales and Marketing Drive
- Resilient, with the ability to stay calm whilst dealing with complex welfare or anti-social behaviour issues
If you’re a passionate leader who thrives on providing unbeatable customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Operations Manager – Student Accommodation
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Operations Manager - Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Student Accommodation
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Student Roost’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about creating a home away from home for students.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and customer service. We want to see how you handle tough situations, so think of examples that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows that you’re genuinely interested in the role.
We think you need these skills to ace Operations Manager - Student Accommodation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and qualities we're looking for, like leadership and customer service. Highlight any relevant experience in operations management or student accommodation to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for creating exceptional resident experiences and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Use specific examples that demonstrate your ability to lead teams, manage budgets, and enhance customer satisfaction. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the key responsibilities like Health and Safety management, resident wellbeing, and customer experience. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight your approach to resolving conflicts and ensuring everyone meets their potential.
✨Demonstrate Your Customer Service Passion
Student Roost values exceptional customer service. Think of specific instances where you've gone above and beyond for customers or residents. Be ready to discuss how you handle difficult situations and ensure a positive experience for everyone involved.
✨Be Tech-Savvy
Since the role requires being comfortable with technology, brush up on your Microsoft Office skills and any relevant software you’ve used in the past. If you can, mention how quickly you adapt to new systems, as this will show your readiness to tackle the tech side of the job.