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For Companies At a Glance
- Tasks: Provide exceptional support to residents during night shifts and organise engaging social events.
- Company: Join the friendly team at Student Roost, a leading student accommodation provider.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and a passion for community engagement.
- Other info: Dynamic role with a focus on inclusivity and resident feedback.
The predicted salary is between 28610 - 28610 £ per year.
Overview
We are looking for someone to join our Roost on a full-time permanent basis, working 4 on 4 off between 8pm and 8am. The Night Owl (Customer Service Advisor) will become a key part of our friendly and experienced property team at Hollis Croft Property in Sheffield. Hours: average of 42 hours per week. Salary: £28,610.40 per annum.
Working at Student Roost provides opportunities to evolve and get a head start working within student accommodation. This role focuses on delivering exceptional student support in the early hours to match our around-the-clock service for residents.
Responsibilities
- Be a customer-service superstar. Welcome residents in the morning and provide a friendly, helpful presence at night, ensuring a high level of service at all times.
- Treat every enquiry with significance, responding swiftly and politely.
- Be an expert in our properties in the city, clearly articulating what we offer to prospective residents.
- Ensure the property is fully booked and that any debt is managed swiftly.
- Support the Assistant Manager’s responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, maintaining accuracy and adhering to policies and processes.
- Engage with residents and bring your personality to work to support a positive community atmosphere.
- Lead on organising social events for residents, including marketing, room set-up and break-down as necessary.
- Seek and incorporate resident feedback to shape ideas, events, and services for the wider team.
- Foster an environment where residents feel confident in raising concerns about properties or practices.
- Learn the Student Roost way and deliver exceptional results.
- Understand the resident demographic and tailor events to drive inclusivity.
- Educate yourself on local support networks and points of contact at local universities for wellbeing or mental health issues.
- Develop understanding of the local university picture, competitors, and what makes your property the best option.
- Collaborate with the wider team and contribute to improving the resident experience.
- Be bold, be heard, and participate in open discussions about new ideas and solutions.
About Us
Student Roost is a portfolio of purpose-built student accommodation properties across the UK. We prioritise residents while valuing the people who keep our 24/7/365 home running, including property teams, Night Owls, support staff, and HQ teams.
Additional Information
As part of our safety-first culture, this role requires a Basic DBS check as part of pre-employment screening. The role may involve lone night-time work and handling sensitive incidents as part of supporting residents and staff.
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Night Owl - Customer Service Advisor (8pm - 8am) employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Owl - Customer Service Advisor (8pm - 8am)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Student Roost's values and mission. This way, you can show us how your vibe aligns with our friendly and supportive culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a mate. This will help you feel more confident when it comes to showcasing your skills in real-time during the interview.
✨Tip Number 3
Bring your personality to the table! We love a good chat, so don’t be afraid to let your true self shine through. Share your ideas on how to create a positive community atmosphere for our residents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Student Roost family.
We think you need these skills to ace Night Owl - Customer Service Advisor (8pm - 8am)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your responses. Remember, this role is all about engaging with residents and creating a friendly atmosphere.
Tailor Your Application: Make sure to tailor your application to the Night Owl role specifically. Highlight any relevant experience in customer service or working with students, and show us how you can contribute to our vibrant community at Student Roost.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Student Roost.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you know all about Student Roost and what they offer. Familiarise yourself with their properties, services, and the student demographic. This will help you articulate how you can contribute to their mission of providing exceptional support.
✨Show Off Your Customer Service Skills
As a Night Owl, you'll be the friendly face for residents during the night. Prepare examples from your past experiences where you've gone above and beyond in customer service. Highlight your ability to handle enquiries swiftly and politely, as this is key to the role.
✨Bring Your Personality
Student Roost values a positive community atmosphere, so don’t be afraid to let your personality shine through. Think of ways you can engage with residents and create a welcoming environment. Share ideas on how you would organise social events or foster inclusivity among residents.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific situations, especially those involving resident concerns or emergencies. Prepare by thinking through potential scenarios and how you would respond, demonstrating your problem-solving skills and calmness under pressure.