Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support to students during night shifts.
- Company: Join a friendly team at a leading student accommodation provider.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while working night shifts.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with varied tasks and a supportive team environment.
The predicted salary is between 28610 - 28610 £ per year.
Night Owl – Customer Service Advisor 20:00 – 08:00 Student Accommodation
Location: Swanston House property, Belfast.
Hours: 42 hours a week. Salary: £28,610.40 per annum.
We are looking for a full-time permanent customer service advisor working 4 days on, 4 days off between 8pm & 8am. The Night Owl will become a key part of our friendly and experienced property team, delivering exceptional student support round‑the‑clock.
Responsibilities
- First point of contact for residents between 8pm and 8am, handling enquiries, maintenance reports and parcel collection.
- Run late‑night room viewings and facilitate early‑morning outreach to prospective students.
- Support the Assistant Manager by ordering stock and managing the property’s inventory.
- Collect payments on behalf of residents, ensuring high levels of attention to detail.
- Conduct first‑class room inspections and highlight sensitive issues.
- Organise social events for residents, including marketing, set‑up and take‑down.
- Provide a warm welcome for prospective new residents, mastering the perfect viewing of individual rooms and the building as a whole.
- Gather resident feedback, using it to suggest new ideas, events and services to the wider team.
- Create an environment where residents feel confident raising concerns about our properties or our practices.
- Act as the first fix for routine maintenance concerns, handling common reports such as lightbulb replacement or trip switch resetting.
- Work closely with the wider team to deliver an enhanced resident experience, supporting property cleanliness and ad‑hoc manager tasks.
Qualifications & Requirements
- People person with a passion for delivering excellent customer service at all hours.
- Excellent communication skills and a friendly, proactive attitude.
- Ability to work independently during night shifts and to adapt to a 4 days on, 4 days off rota.
- Basic DBS check and DBS background as part of pre‑employment checks.
- Competence in handling complex psychological matters is required; only appropriate candidates should apply.
Seniority Level
Entry level
Employment Type
Full time
Job Function
Other
Legal Notice
Basic DBS check required. Please note the role will involve supporting team members and residents with incidents that may include suicide, self‑harm, depression, anxiety and other complex psychological matters.
#J-18808-Ljbffr
Night Owl - Customer Service Advisor 20:00 08:00 Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Owl - Customer Service Advisor 20:00 08:00 Student Accommodation
✨Tip Number 1
Get to know the company inside out! Research Student Roost, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios that might come up during your shift. Being prepared will help you shine in interviews and show you're ready to be a Night Owl.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events they might have. Building relationships can give you insider info and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Student Roost family.
We think you need these skills to ace Night Owl - Customer Service Advisor 20:00 08:00 Student Accommodation
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you connect with people and your passion for customer service.
Tailor Your Application: Make sure to tailor your application to the Night Owl role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you’re well-versed in what the company does and the specifics of the Night Owl role. Familiarise yourself with the services offered at Swanston House and be ready to discuss how you can contribute to creating a welcoming environment for residents.
✨Show Off Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your friendly approach and how you can make residents feel at home, even during late hours.
✨Be Ready for Real Scenarios
Expect questions that assess your problem-solving skills, especially regarding maintenance issues or handling difficult situations. Think of scenarios where you’ve had to think on your feet and how you managed to keep calm and provide solutions. This will show you’re prepared for the challenges of working nights.
✨Embrace the Night Shift Vibe
Since this role involves working through the night, express your enthusiasm for the unique aspects of being a Night Owl. Discuss how you plan to stay engaged and proactive during quieter hours, and share any ideas you have for social events that could enhance the resident experience during those late shifts.