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For Companies At a Glance
- Tasks: Provide exceptional customer service and support to students during night shifts.
- Company: Join a friendly team at Student Roost, dedicated to student accommodation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while enjoying a unique work schedule.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with varied responsibilities and a supportive team environment.
The predicted salary is between 28610 - 28610 £ per year.
Night Owl – Customer Service Advisor 20:00 – 08:00 – Student Accommodation
Night Owl
Location : Trinity Square, Nottingham Salary : £17,409.60
Hours : Average of 24 hours per week, working 2 shifts a week between 8pm to 8am.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. , you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
What You’ll Be Doing
Why Join Student Roost?
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You – see here for more detail
What We’re Looking For:
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the able to stay calm whilst dealing with complex welfare or anti-social behaviour issues
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
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Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand our values and what makes us tick. This will help you connect with the team and show that you're genuinely interested in being part of our Night Owl crew.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be interacting with residents all night long. Think about scenarios where you can showcase your friendly personality and problem-solving skills. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to share your ideas! We love hearing new thoughts on how to improve resident experiences. Come prepared with suggestions for events or services that could make a difference. It shows initiative and that you’re ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join our team. Don’t miss out on this opportunity to become a Night Owl with us!
We think you need these skills to ace Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your experiences and how they relate to being a Night Owl – we love a good story!
Tailor Your Application: Make sure to customise your application for this role. Highlight your customer service skills and any relevant experience that shows you can handle the unique challenges of working nights in student accommodation.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our awesome team at Student Roost!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Student Roost properties and what they offer. Research the local area and understand the needs of students living there. This will help you articulate how you can contribute to creating a welcoming environment for residents.
✨Show Your People Skills
As a Night Owl, you’ll be the first point of contact for residents. During the interview, share examples of how you’ve provided excellent customer service in the past. Highlight your ability to handle difficult situations with empathy and professionalism, especially during late-night hours.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios you might face as a Night Owl. Think about how you would handle maintenance issues, resident complaints, or organising events. Practising these responses will show that you’re proactive and ready to tackle challenges head-on.
✨Bring Your Personality
The role requires you to be yourself and connect with residents. Don’t shy away from showing your personality during the interview. Share your interests and how they could help you engage with students. Remember, they want someone who can create a friendly atmosphere!