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- Tasks: Create a welcoming environment and support residents in their journey.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Make a real difference in students' lives while building community.
- Qualifications: Great people skills, tech-savvy, and a passion for customer service.
- Other info: Inclusive culture with a focus on personal development and teamwork.
The predicted salary is between 17409 - 17409 £ per year.
Company: Student Roost
Location: St James House, Newcastle
Salary: £17,409.60 per annum (£13.95 per hour) with overtime paid at 1.25x hourly rate
Hours: Average of 24 hours per week (contracted to 1,248 hours annually) between 8am to 8pm.
About Student Roost: Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Responsibilities:
- Deliver exceptional resident experience by handling enquiries, resolving issues, providing support and maintaining a welcoming environment.
- Manage operational duties, assist with sales and payments, follow processes and keep accurate records while ensuring safety and wellbeing across the community.
Skills & Qualities:
- A People Person – friendly, approachable, and great at building relationships.
- Confident in providing an exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, able to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem – enthusiasm, willingness to learn and a passion for great customer service are valued.
- Solutions oriented, with the ability to think on your feet.
Why Join Student Roost?
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We're Looking For:
We're not just looking for experience, we're looking for the right attitude!
Additional Information:
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July-September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident, Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation in Newcastle upon Tyne employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be interacting with residents all day. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and resolving issues. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to discuss how you've used technology in past roles. If you can demonstrate that you're quick to learn new systems, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to highlight your resilience! Share examples of how you've stayed calm under pressure in previous jobs. This is key for a role that can get busy, especially during peak times. Remember, we want to see your passion for great customer service!
We think you need these skills to ace Customer Service Advisor – Student Accommodation in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight your experience in handling enquiries and resolving issues, as well as any relevant skills that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Student Roost
✨Show Your People Skills
As a Customer Service Advisor, being a people person is key. During the interview, share examples of how you've built relationships and provided exceptional service in previous roles. This will demonstrate your ability to connect with residents and create a welcoming environment.
✨Be Ready to Solve Problems
Expect questions that assess your problem-solving skills. Think of specific situations where you successfully resolved an issue or handled a difficult customer. Highlight your solutions-oriented mindset and how you stay calm under pressure, especially during busy periods.
✨Familiarise Yourself with Tech
Since the role requires being tech-savvy, brush up on your MS Office skills and be prepared to discuss any software you've used in the past. If you have experience with customer management systems, mention it! Showing your willingness to learn new systems quickly will impress the interviewers.
✨Emphasise Your Team Spirit
Student Roost values collaboration, so be sure to highlight your experiences as a team player. Share stories that showcase your ability to work well with others and contribute to a supportive environment. This will show that you align with their inclusive culture.