At a Glance
- Tasks: Support students by creating a welcoming community and resolving their queries.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real difference in students' lives while building lasting relationships.
- Qualifications: No experience needed, just a positive attitude and passion for customer service.
The predicted salary is between 26089 - 31887 £ per year.
Location: Newarke Street, Leicester
Salary: £27,202.50 per annum pro rata with overtime paid at 1.25 x hour rate
Hours: We are looking for a Customer Service Advisor for a 6 month fixed term contract average of 37.5 hours per week (contracted to 1,950 hours annually pro rata) between 8am to 8pm.
Working Pattern: Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What you'll be doing:
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & support culture
- Opportunities for career growth
- Team experience
- More than just a job
Benefits that support you.
What We're Looking For:
We're not just looking for experience, we're looking for the right attitude!
Skills & Qualities:
- A People Person - friendly, approachable, and great at building relationships
- Confident providing exceptional resident experience, handling enquiries, and resolving issues
- A team player who thrives in a supportive and collaborative environment
- Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office
- Organised and detail orientated, with strong communication skills
- Comfortable with sales, taking payments, following processes, and keeping accurate records
- Resilient, with the ability to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service
- Solutions orientated, with the ability to think on your feet
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.
Customer Service Advisor – Student Accommodation- Newarke in Leicester employer: Student Roost
Student Roost in Glasgow is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With regular hours and a competitive salary, we provide ample opportunities for professional growth and development, ensuring our team members feel valued and empowered in their roles. Join us to be part of a dynamic environment where your contributions directly enhance the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Student Accommodation- Newarke in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Student Roost.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Student Roost. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor – Student Accommodation- Newarke in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Student Roost.
How to prepare for a job interview at Student Roost
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Student Roost's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Student Roost offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
