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- Tasks: Be the friendly face for residents, handling enquiries and supporting their needs overnight.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Make a real difference in students' lives while building lasting relationships.
- Qualifications: No experience needed, just bring your enthusiasm and passion for customer service.
- Other info: Join a supportive team in an inclusive environment that values your individuality.
The predicted salary is between 30466 - 42700 £ per year.
Location: Dobbie's Point, Glasgow
Salary: £30,466.80 per annum
Hours: Average of 42 hours per week, working 2 shifts per week between 8pm to 8am.
Term: Fixed term until 31 October 2026
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home.
What You’ll Be Doing
You will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
Why Join Student Roost?
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We’re Looking For:
We’re not just looking for experience, we’re looking for the right attitude!
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm whilst dealing with complex welfare or anti‑social behaviour issues.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solution orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check. As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation in Glasgow employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the student accommodation sector. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The early bird gets the worm, right?
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly and approachable nature shine through. Remember, they’re looking for a people person who can build relationships with residents.
✨Tip Number 4
Prepare for the unexpected! As a Night Owl Customer Service Advisor, you’ll face all sorts of situations. Think about how you’d handle tricky scenarios and be ready to share your solutions during interviews.
We think you need these skills to ace Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working with students.
Tailor Your Application: Make sure to tailor your application to the Night Owl role. Highlight any relevant experience or skills that match what we’re looking for, like being a people person or your tech-savviness!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Student Roost
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Night Owl - Customer Service Advisor entails. Familiarise yourself with the responsibilities like handling enquiries, supporting residents, and managing events. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with others in the past. Think of times when you resolved issues or provided exceptional service. This will highlight your friendly and approachable nature.
✨Demonstrate Your Problem-Solving Skills
The interviewers will want to see how you handle challenges. Prepare for situational questions where you might need to think on your feet. Practice responding to scenarios involving resident complaints or maintenance issues, showcasing your solution-oriented mindset.
✨Be Tech-Savvy and Organised
As a Night Owl, you'll need to be comfortable with technology and keeping accurate records. Brush up on your MS Office skills and be ready to discuss any relevant software experience. Showing that you're organised and detail-oriented will set you apart from other candidates.
