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- Tasks: Create exceptional experiences for residents and support their journey in student accommodation.
- Company: Join Student Roost, where we prioritise community and inclusivity.
- Benefits: Competitive salary, overtime pay, flexible hours, and career growth opportunities.
- Why this job: Be part of a team that truly cares about making students feel at home.
- Qualifications: Friendly, tech-savvy, and passionate about great customer service.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 22000 - 30000 £ per year.
Location: St Mungos, Glasgow
Salary: £27,202.50 with overtime paid at 1.25 x hour rate
Hours: Average of 37.5 hours per week (contracted to 1,950 hours annually) working 5 days out of 7 between 8am to 8pm.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing:
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience More Than Just a Job
- Benefits That Support You
What We’re Looking For:
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check. This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation in Glasgow employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Role-play common scenarios with friends or family to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to demonstrate how quickly you can learn new systems. If you can showcase your ability to adapt to technology, it’ll definitely give you an edge during the interview.
✨Tip Number 4
Be yourself! Student Roost is looking for someone who’s enthusiastic and passionate about customer service. Don’t be afraid to let your personality shine through during the interview. Remember, they want to see the real you and how you can contribute to their supportive culture!
We think you need these skills to ace Customer Service Advisor – Student Accommodation in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like being a people person or your tech-savviness.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and the role of a Customer Service Advisor. This will help you connect your experiences to what they’re looking for.
✨Show Off Your People Skills
As a Customer Service Advisor, being friendly and approachable is key. Prepare examples of how you've built relationships or resolved issues in the past. This will demonstrate your ability to create an exceptional experience for residents.
✨Be Tech-Savvy
Brush up on your MS Office skills and be ready to discuss any tech tools you’ve used before. If you can show that you’re comfortable with technology, it’ll give you an edge, especially since the role involves learning new systems quickly.
✨Stay Calm Under Pressure
Think of scenarios where you had to stay composed during busy times. Share these stories during your interview to highlight your resilience and ability to think on your feet, which is crucial for this role.