At a Glance
- Tasks: Be the friendly face for residents, supporting them with queries and events during night shifts.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for career growth.
- Other info: Work in a dynamic environment with a focus on inclusivity and support.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: No experience needed, just bring your enthusiasm and passion for helping others.
The predicted salary is between 26114 - 26114 £ per year.
Location: Chapel Heights- Durham
Salary: £26,114.40
Term: 12 months Fixed Term Contract (Maternity Cover)
Hours: Average of 36 hours per week, working 3 shifts per week between 8pm to 8am.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. You will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
What You’ll Be Doing:
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
Why Join Student Roost?
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience More Than Just a Job
- Benefits That Support You
What We’re Looking For:
We’re not just looking for experience, we’re looking for the right attitude!
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm whilst dealing with complex welfare or anti-social behaviour issues.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check. As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. We recognise that everyone’s needs are different, and we encourage candidates who may require reasonable adjustments during the recruitment process to get in touch with us to discuss their requirements.
If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation in Durham employer: Student Roost
Student Roost in Glasgow is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With regular hours and a competitive salary, we provide ample opportunities for professional growth and development, ensuring our team members feel valued and empowered in their roles. Join us to be part of a dynamic environment where your contributions directly enhance the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation in Durham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Student Roost. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Student Roost before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation in Durham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Student Roost:Your cover letter is your chance to shine! Tell us why you want to work at Student Roost specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Student Roost!
How to prepare for a job interview at Student Roost
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
