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For Companies At a Glance
- Tasks: Support residents, manage enquiries, and create a vibrant community atmosphere.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a caring team that values great customer service and community spirit.
- Qualifications: No experience needed, just a positive attitude and willingness to learn!
- Other info: This role includes evening and weekend shifts, with a consistent monthly salary.
The predicted salary is between 12942 - 12942 £ per year.
Customer Service Advisor – Student Accommodation
Customer Service Advisor
Location: Newark Street, Leicester Salary: £12,942.80 per annum pro rata with overtime paid at 1.25 x hour rate
12 month fixed term contract
Hours: Average of 19 hours per week (contracted to 988 hours annually pro rata) between 8am to 8pm.
Working Pattern:Evenings and weekend working is regular
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What you\’ll be doing:
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & support culture
- Opportunities for career growth
- Team experience
- More than just a job
- Benefits that support you
What We’re Looking For:We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities:
- A People Person – friendly, approachable, and great at building relationships
- Confident providing exceptional resident experience, handling enquiries, and resolving issues
- A team player who thrives in a supportive and collaborative environment
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS office
- Organised and detail orientated, with strong communication skills
- Comfortable with sales, taking payments, following processes, and keeping accurate records
- Resilient, with the ability to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We\’re looking for enthusiasm, a willingness to learn, and a passion for great customer service
- Solutions orientated, with the ability to think on your feet
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation
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Customer Service Advisor – Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation
✨Tip Number 1
Familiarise yourself with the student accommodation sector. Understanding the unique challenges and needs of students can help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your people skills! Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. This will highlight your ability to create a welcoming environment for residents.
✨Tip Number 3
Be ready to discuss your adaptability. Since the role requires working evenings and weekends, share experiences where you've successfully managed your time and adapted to changing schedules.
✨Tip Number 4
Demonstrate your tech-savviness by mentioning any relevant software or systems you've used in the past. Being comfortable with technology is crucial for this role, so show that you're eager to learn new tools.
We think you need these skills to ace Customer Service Advisor – Student Accommodation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service Advisor. Emphasise your people skills, ability to handle enquiries, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities they are looking for, such as being a team player and having a passion for great customer service.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and ensure there are no spelling or grammatical errors. This reflects your attention to detail and professionalism.
Highlight Your Adaptability: Since the role requires resilience and the ability to stay calm under pressure, include examples in your application where you successfully managed challenging situations or adapted to changing circumstances.
How to prepare for a job interview at Student Roost
✨Show Your People Skills
As a Customer Service Advisor, you'll be interacting with residents regularly. Make sure to demonstrate your friendly and approachable nature during the interview. Share examples of how you've built relationships in previous roles or situations.
✨Highlight Your Problem-Solving Abilities
The role requires you to handle enquiries and resolve issues effectively. Prepare to discuss specific instances where you've successfully solved problems or provided exceptional service, especially under pressure.
✨Demonstrate Your Tech Savviness
Being tech-savvy is crucial for this position. Familiarise yourself with common software tools, particularly MS Office. You might be asked about your experience with technology, so be ready to explain how quickly you can learn new systems.
✨Express Your Enthusiasm for Customer Service
Even if you lack direct property experience, your passion for customer service can set you apart. Convey your eagerness to learn and your commitment to creating a supportive community for residents during the interview.
