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For Companies At a Glance
- Tasks: Create an exceptional experience for residents and support community engagement.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Why this job: Be part of a caring team that makes a real difference in students' lives.
- Qualifications: No experience needed, just a positive attitude and passion for customer service.
- Other info: Flexible hours with opportunities for career growth in an inclusive workplace.
The predicted salary is between 13431 - 17904 £ per year.
Location: Mannequin House, London
Salary: £13,431.60 per annum (£14.35 per hour) with overtime paid at 1.25x hourly rate
Hours: Average of 18 hours per week (contracted to 936 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You'll Be Doing
- Provide exceptional resident experience, handle enquiries, resolve issues, maintain safety, and foster community engagement while supporting day-to-day operations across the property.
Why Join Student Roost?
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
Benefits That Support You
What We're Looking For:
We're not just looking for experience, we're looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check. This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor - Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Student Accommodation
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating an exceptional resident experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to showcase your friendly and approachable nature.
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be prepared to discuss how quickly you can learn new systems. If you have any experience with customer service software, mention it! This will highlight your ability to adapt and thrive in a tech-driven environment.
✨Tip Number 4
Be yourself! Student Roost is looking for the right attitude, so don’t be afraid to let your personality shine through. Show your enthusiasm for great customer service and your willingness to learn. Remember, they want someone who fits into their supportive and collaborative culture!
We think you need these skills to ace Customer Service Advisor - Student Accommodation
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experiences or skills that match what we’re looking for, like being a people person or your tech-savviness.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and mission, especially around creating a sense of community for residents. This will help you connect your answers to their goals.
✨Show Off Your People Skills
As a Customer Service Advisor, being a people person is key. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Highlight your friendly and approachable nature, as this is what they’re looking for!
✨Be Tech-Savvy
Brush up on your MS Office skills and be ready to discuss any tech tools you’ve used in previous roles. If you can demonstrate that you’re quick to learn new systems, it’ll show you’re adaptable and ready for the job.
✨Stay Calm Under Pressure
Think of scenarios where you had to stay composed during busy times. Share how you managed stress and maintained a positive attitude. This will reassure them that you can handle the fast-paced environment at Student Roost.