Customer Service Advisor – Student Accommodation

Customer Service Advisor – Student Accommodation

Join the Customer Service Advisor – Student Accommodation role at Student Roost

Location: Vincent Place, Southampton Salary: £10,218 with overtime paid at 1.25 x hour rate
Hours: Average of 15 hours per week (contracted to 780 hours annually) between 8am to 8pm.

About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the ability to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands. However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.

Student Roost is an equal opportunities employer and welcomes applications from all sections of the community.