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For Companies At a Glance
- Tasks: Create an exceptional experience for residents and support their journey.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Be part of a caring team that makes a real difference in students' lives.
- Qualifications: Friendly attitude, great communication skills, and a passion for customer service.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 18497 - 18497 £ per year.
Location: Chapel Heights, Durham.
Salary: £18,497.70 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate.
Hours: Average of 25.5 hours per week (contracted to 1,326 hours annually) working up to 4 days out of 7 between 8am to 8pm.
About Student Roost: Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing:
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience More Than Just a Job
Benefits That Support You: see here for more detail.
What We’re Looking For:
We’re not just looking for experience, we’re looking for the right attitude!
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check. This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor - Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Student Accommodation
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Role-play common scenarios with friends or family to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to demonstrate how quickly you can learn new systems. If you can showcase your ability to adapt to technology during the interview, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to highlight your resilience! Share examples of how you've stayed calm under pressure in past experiences. Employers love to see that you can handle busy periods without losing your cool, especially in a role that involves customer service.
We think you need these skills to ace Customer Service Advisor - Student Accommodation
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like being a people person or your tech-savviness.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Student Roost!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and mission, especially around creating a sense of community for residents. This will help you connect your answers to their goals.
✨Show Off Your People Skills
As a Customer Service Advisor, being a people person is key. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. Think about times when you went above and beyond for someone – those stories will resonate well!
✨Be Tech-Savvy
Since the role requires being comfortable with technology, brush up on your MS Office skills and be ready to discuss any relevant software you've used. If you’ve learned new systems quickly in the past, share that experience to show your adaptability.
✨Stay Calm Under Pressure
The interview might get a bit intense, especially if they throw some scenario-based questions your way. Practice staying calm and think through your responses. Highlight your resilience and how you handle busy periods, as this is crucial for the role.