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For Companies At a Glance
- Tasks: Create a welcoming environment for students and support their journey with exceptional service.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Earn £16,348.80 annually with flexible hours and overtime pay.
- Why this job: Be part of a caring team that values your enthusiasm and passion for customer service.
- Qualifications: No experience needed, just bring your friendly attitude and willingness to learn.
- Other info: Enjoy career growth opportunities in a supportive and inclusive workplace.
Customer Service Advisor – Student Accommodation
Join to apply for the Customer Service Advisor – Student Accommodation role at Student Roost
Location: Salary: £16,348.80 with overtime paid at 1.25 x hour rate
Hours: Average of 24 hours per week (contracted to 1248 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You – see here for more detail
Why Join Student Roost?
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions oriented, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Referrals increase your chances of interviewing at Student Roost by 2x
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Customer Service Advisor – Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech skills! Brush up on your MS Office knowledge and be ready to demonstrate how quickly you can learn new systems. If you have any experience with customer service software, mention it during your chat. It’ll show you’re tech-savvy and ready to hit the ground running.
✨Tip Number 4
Be yourself! Student Roost is looking for the right attitude, so don’t be afraid to let your personality shine through. Share your passion for great customer service and how you can contribute to creating a home away from home for students. Remember, they want to see the real you!
We think you need these skills to ace Customer Service Advisor – Student Accommodation
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working with students.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience or skills that match what we’re looking for, especially your ability to build relationships and handle enquiries.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and the role of a Customer Service Advisor. This will help you connect your answers to their mission of creating a home away from home for students.
✨Show Off Your People Skills
As a Customer Service Advisor, being friendly and approachable is key. Prepare examples of how you've built relationships or resolved issues in the past. Think of times when you went above and beyond for someone – this will show you're the right fit for their team.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving skills. Practice responding to scenarios where you might need to handle a difficult resident or manage multiple tasks at once. Highlight your ability to stay calm under pressure and think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This shows your interest in the role and the company. You could ask about their approach to community engagement or how they support career growth within the team. It’s a great way to demonstrate your enthusiasm!
