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For Companies At a Glance
- Tasks: Create exceptional experiences for residents and support their journey in student accommodation.
- Company: Join Student Roost, where we prioritise community and inclusivity.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: No experience needed, just a positive attitude and passion for customer service.
- Other info: Dynamic role with a supportive team and a focus on personal development.
The predicted salary is between 13000 - 15000 £ per year.
Overview
Customer Service Advisor
Location: Salary: £16,348.80 with overtime paid at 1.25 x hour rate
Hours: Average of 24 hours per week (contracted to 1248 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Responsibilities
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions oriented, with the ability to think on your feet.
Note: Successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation
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Customer Service Advisor – Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation
✨Tip Number 1
Get to know the company culture! Before your interview, check out Student Roost's social media and website. Understanding their values and community vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a great experience for residents, think of examples from your past where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to show off your tech skills! Brush up on MS Office and any other relevant software. If you can demonstrate that you're tech-savvy, it’ll give you an edge in the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics or how they support career growth. It shows you’re genuinely interested in being part of the Student Roost family.
We think you need these skills to ace Customer Service Advisor – Student Accommodation
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating a great resident experience.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight your people skills and any relevant experiences that show you can handle enquiries and resolve issues effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Student Roost.
How to prepare for a job interview at Student Roost
✨Know the Company
Before your interview, take some time to research Student Roost. Understand their mission and values, especially how they create a sense of community for students. This will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Customer Service Advisor, being a people person is key. Prepare examples from your past experiences where you’ve successfully built relationships or resolved issues. Highlight your friendly and approachable nature during the interview.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you had to think on your feet or handle a challenging situation. Be ready to discuss how you approached these problems and what solutions you implemented. This shows you can stay calm under pressure.
✨Be Tech-Savvy
Familiarise yourself with common customer service software and MS Office tools. If you have experience with any specific systems, mention them. Showing that you can quickly learn new technologies will impress the interviewers.
