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For Companies At a Glance
- Tasks: Create an exceptional experience for residents and support their journey in student accommodation.
- Company: Join Student Roost, where we prioritise community and inclusivity.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: No prior experience needed, just a positive attitude and passion for customer service.
- Other info: Dynamic role with a supportive team and a focus on personal development.
Overview
Customer Service Advisor – Student Accommodation
Location: Regents Court and Upperton Road, Leicester
Salary: £12,942.80 with overtime paid at 1.25 x hour rate
Hours: Average of 19 hours per week (contracted to 988 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Responsibilities
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You – see here for more detail
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions oriented, with the ability to think on your feet.
Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
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Customer Service Advisor – Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to demonstrate how quickly you can learn new systems. If you have any experience with customer service software, mention it during your interview to highlight your adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Student Roost community. So, what are you waiting for? Get your application in today!
We think you need these skills to ace Customer Service Advisor – Student Accommodation
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of creating a home away from home for students.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your people skills and any relevant experience that shows you can handle enquiries and resolve issues effectively. We love seeing how you can contribute to our community!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Customer Service Advisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values and the role of a Customer Service Advisor. This will help you connect your answers to their mission of creating a home away from home for students.
✨Show Off Your People Skills
As a Customer Service Advisor, being friendly and approachable is key. Prepare examples of how you've built relationships or resolved issues in the past. Think of times when you went above and beyond for someone – this will showcase your people skills perfectly!
✨Be Tech-Savvy
Since the role requires being comfortable with tech and MS Office, brush up on your skills before the interview. If you have experience with any specific systems or software, be ready to discuss how you used them to improve customer service or streamline processes.
✨Stay Calm Under Pressure
The job can get busy, especially during peak seasons. Think of a time when you had to handle a stressful situation and how you managed it. Highlight your resilience and ability to think on your feet – this will show that you're ready for the challenges of the role.