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- Tasks: Support residents by providing exceptional customer service and creating a welcoming community.
- Company: Student Roost is dedicated to enhancing student living experiences across the UK.
- Benefits: Enjoy flexible weekend hours, competitive pay, and opportunities for overtime.
- Why this job: Join a caring team that values inclusivity and helps students feel at home.
- Qualifications: No specific experience required, just a passion for great customer service.
- Other info: This is a part-time, work-from-home role with a 3-month fixed-term contract.
The predicted salary is between 10000 - 12000 £ per year.
Customer Service Advisor - 3 month fixed term contract
Location: Belfast
Salary: £12,261.60 with overtime paid at 1.25 x hour rate
Hours: Average of 18 hours per week (contracted to 1,248 hours annually) between 8am to 8pm. Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room; it's about creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor - Part Time Weekends Work From Home employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time Weekends Work From Home
✨Tip Number 1
Familiarise yourself with the values and mission of Student Roost. Understanding their commitment to creating a supportive community for students will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle customer inquiries and resolve issues effectively. Highlighting specific situations where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Since this role involves working evenings and weekends, be ready to discuss your availability openly. Showing flexibility and a willingness to adapt to the required hours can make you a more attractive candidate.
✨Tip Number 4
Research common customer service scenarios and best practices. Being knowledgeable about effective communication techniques and conflict resolution strategies will help you feel more confident during any assessments or interviews.
We think you need these skills to ace Customer Service Advisor - Part Time Weekends Work From Home
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a supportive community for residents. Use specific examples from your past experiences to demonstrate your skills and enthusiasm for the role.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that relate to the job. Mention any specific achievements or situations where you went above and beyond to assist customers.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Student Roost
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Student Roost and their commitment to creating a supportive community for students. Be prepared to discuss how your values align with theirs and how you can contribute to fostering that sense of community.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle difficult customers or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Highlight Your Flexibility
Since the role involves working evenings and weekends, emphasise your availability and willingness to work during these times. This shows that you are committed and ready to meet the demands of the job.
