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For Companies At a Glance
- Tasks: Support residents, resolve issues, and create a welcoming community experience.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Earn £13.10 per hour, with flexible hours and opportunities for career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Friendly attitude, great communication skills, and a passion for customer service.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
Location: Hollis Croft, Sheffield
Salary: £11,9210 (£13.10 per hour) with overtime paid at 1.25× hourly rate
Hours: Average of 17.5 hours per week (910 hours annually) 8am‑8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing
- Provide support and ensure safety for residents.
- Handle enquiries, resolve issues, and deliver an excellent customer experience.
- Manage sales, payments, and follow established processes to maintain accurate records.
- Assist with debt management, operational tasks, and administrative duties.
- Participate in events and community engagement initiatives.
Why Join Student Roost?
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech‑savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail‑oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, able to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
Successful applicants will be subject to a DBS check. This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. We encourage applicants from all backgrounds to apply. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation in Croft employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Student Accommodation in Croft
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Role-play common scenarios with a friend or family member to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech-savviness! Brush up on your MS Office skills and be ready to discuss any tech tools you've used in the past. If you can demonstrate that you can learn new systems quickly, you'll definitely stand out as a candidate.
✨Tip Number 4
Don’t forget to highlight your resilience! Share examples of how you've stayed calm under pressure in previous roles. This is key for the busy periods at Student Roost, and showing that you can handle stress will make you a strong contender for the job.
We think you need these skills to ace Customer Service Advisor – Student Accommodation in Croft
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Student Roost.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your background aligns with the responsibilities of a Customer Service Advisor and how you can contribute to creating an exceptional experience for our residents.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Student Roost.
How to prepare for a job interview at Student Roost
✨Know Your Stuff
Before the interview, make sure you understand what Student Roost is all about. Familiarise yourself with their values, especially around community and resident support. This will help you show that you're genuinely interested in the role and can align with their mission.
✨Show Off Your People Skills
As a Customer Service Advisor, you'll be interacting with residents daily. Prepare examples of how you've successfully handled enquiries or resolved issues in the past. Highlight your friendly and approachable nature, as well as your ability to build relationships.
✨Be Tech-Savvy
Since the role requires good knowledge of MS Office and the ability to learn new systems quickly, brush up on your tech skills. Be ready to discuss any relevant software you've used before and how you adapt to new tools. This will demonstrate your readiness for the job.
✨Stay Calm Under Pressure
The role can get busy, especially during peak seasons. Think of situations where you've had to stay calm and collected under pressure. Share these experiences during your interview to show that you can handle the demands of the job while maintaining excellent customer service.
