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For Companies At a Glance
- Tasks: Create an exceptional experience for residents and support their journey.
- Company: Join Student Roost, where student living is about feeling at home.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a supportive team and make a real difference in students' lives.
- Qualifications: Friendly attitude, great communication skills, and a passion for customer service.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 13782 - 13782 £ per year.
Location: Brookland Road, Leicester
Salary: £13,782.60 per annum (£13.95 per hour) with overtime paid at 1.25x hourly rate
Hours: Average of 19 hours per week (contracted to 988 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Why Join Student Roost
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the ability to stay calm under pressure, particularly during busy periods.
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Customer Service Advisor - Student Accommodation The Summit 25 hours in Brookland employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Student Accommodation The Summit 25 hours in Brookland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Student Roost. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to get comfortable handling enquiries and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech savvy! Brush up on your MS Office skills and be ready to discuss how you've used technology in previous roles. If you can demonstrate that you can learn new systems quickly, you'll stand out as a candidate who can adapt easily to the role.
✨Tip Number 4
Be yourself! Student Roost is looking for enthusiasm and a passion for great customer service. Don’t be afraid to let your personality shine through during the interview. Share your experiences and how they’ve shaped your approach to providing exceptional resident support.
We think you need these skills to ace Customer Service Advisor - Student Accommodation The Summit 25 hours in Brookland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating a great resident experience.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your people skills and any relevant experiences that showcase your ability to handle enquiries and resolve issues effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Student Roost.
How to prepare for a job interview at Student Roost
✨Show Your People Skills
As a Customer Service Advisor, you'll need to be a people person. During the interview, share examples of how you've built relationships and provided exceptional service in previous roles. This will demonstrate your ability to connect with residents and create a welcoming environment.
✨Be Ready to Handle Enquiries
Expect questions about how you would handle various resident enquiries or issues. Prepare by thinking of scenarios where you successfully resolved problems or provided support. This shows that you're solutions-oriented and can think on your feet, which is crucial for this role.
✨Demonstrate Your Tech Savviness
Since the job requires being tech-savvy, be prepared to discuss your experience with MS Office and any other systems you've used. If you haven't worked with specific software before, express your enthusiasm for learning new tools quickly. This will highlight your adaptability.
✨Stay Calm Under Pressure
The role can get busy, especially during peak seasons. Be ready to talk about times when you've managed stress effectively. Share strategies you use to stay organised and maintain a positive attitude, as this will show that you can thrive in a fast-paced environment.