Customer Service Advisor
Location: John Bell House, Belfast
Salary: £27,202.50 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Fixed term contract until 27 September 2027. Average of 37.5 hours per week (contracted to 1,950 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
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What You’ll Be Doing |
Why Join Student Roost? |
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What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the able to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
We encourage applicants from all backgrounds, including those with disabilities, and are committed to creating an inclusive recruitment process. We recognise that everyone’s needs are different, and we encourage candidates who may require reasonable adjustments during the recruitment process or in the role to get in touch with us to discuss their requirements.
If you are passionate about procurement, highly organised, and committed to working in an inclusive and forward-thinking environment, we’d love to hear from you!
Please note that as part of our safety-first culture, this role is subject to a Basic DBS check as part of our pre-employment checks.
Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation in Belfast employer: Student Roost
Student Roost in Glasgow is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With regular hours and a competitive salary, we provide ample opportunities for professional growth and development, ensuring our team members feel valued and empowered in their roles. Join us to be part of a dynamic environment where your contributions directly enhance the student living experience.
