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- Tasks: Lead a team to ensure smooth operations and an outstanding experience for residents.
- Company: Join a friendly and inclusive property team in Bournemouth.
- Benefits: Enjoy life assurance, pension scheme, 34 days leave, and more perks.
- Why this job: Make a real impact on student accommodation and enhance their living experience.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Great opportunities for professional development and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Operations Manager – Student Accommodation
We are looking for someone to join our team on a fixed‑term basis of 9 months, working full time 5 days out of 7 between 8am & 8pm. The new Assistant Operations Manager will be a key part of our existing, friendly and experienced property team at our Home Park property in Bournemouth.
Job Title: Assistant Operations Manager
Salary: £30,000 per annum
Term: 9 months
Hours: 37.5 per week
Benefits: Life assurance, pension scheme, cycle to work scheme, 34 days annual leave, Props store discount scheme, employee assistance programme and more.
About the Role
You’ll play a pivotal role in shaping the day‑to‑day experience of our residents, ensuring accommodation runs smoothly, safely and with a personal touch. You’ll lead and support a team of front‑line staff, set the tone for service excellence and foster a culture of accountability, care and collaboration.
Key Responsibilities
- Lead the management of onsite departments and bring the team together.
- Set a high standard of service across all interactions.
- Drive sales and marketing initiatives to achieve financial results.
- Build relationships with team members, third‑party contractors and universities.
- Maintain a safety‑first approach, ensuring compliance with all statutory, legal and moral obligations.
- Deliver an outstanding customer experience and keep the physical appearance of properties at a high standard.
- Assist in achieving full occupancy and manage the property’s financial performance.
- Develop and guide the team, encouraging continuous learning and professional development.
- Act as the subject expert on day‑to‑day building operations, ensuring residents receive excellent support.
- Collaborate with finance, people, health and safety, marketing and procurement teams.
Physical & Workplace Adjustments
- The role involves desk‑bound duties and on‑site inspections, occasional quick movement for fire alarm activations or resolving lock‑outs.
- We are committed to making reasonable adjustments for employees with disabilities or long‑term conditions to support them in performing the role effectively.
Mental Effort & Work Environment
This role requires managing multiple priorities and handling periods of increased workload due to seasonal business needs. We value wellbeing and encourage open conversations about workload management and support mechanisms.
Why Join Us?
A supportive and inclusive workplace that values diversity, offers opportunities for professional development and career growth, and a commitment to employee wellbeing. The chance to make a real difference in the student experience.
We encourage applicants from all backgrounds, including those with disabilities, and are happy to discuss reasonable adjustments needed to support your application or role.
Basic DBS check is required as part of pre‑employment checks.
As a Disability Confident employer, we are committed to accessibility, fairness and ensuring all our team members can thrive in their roles.
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Assistant Operations Manager - Student Accommodation employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager - Student Accommodation
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your university who work in student accommodation. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our commitment to service excellence and teamwork during your chat with us.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer service. We want to see how you handle real-life scenarios, so think of examples that showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us you’re genuinely interested in joining our team.
We think you need these skills to ace Assistant Operations Manager - Student Accommodation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Operations Manager role. Highlight your relevant experience in student accommodation and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since this role is all about enhancing the student experience, be sure to include examples of how you've delivered excellent customer service in the past. We love seeing candidates who understand the importance of a personal touch!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Student Roost
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Operations Manager in student accommodation. Familiarise yourself with the key tasks like leading a team, ensuring safety compliance, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or improved service standards. Highlight how you foster collaboration and accountability among team members, as these are crucial for the position.
✨Demonstrate Your Customer Focus
The job is all about enhancing the student experience, so come ready to share how you've previously delivered outstanding customer service. Prepare anecdotes that illustrate your ability to handle complaints, build relationships, and create a welcoming environment. This will show that you understand the importance of putting residents first.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.