Assistant Operations Manager - Student Accommodation

Overview

As Assistant Operations Manager, you\’ll play a pivotal role in shaping the day-to-day experience of our residents—from the moment they arrive to the day they check out. Working closely with the wider team, you\’ll help ensure our accommodation runs smoothly, safely, and with a personal touch. You\’ll lead and support a team of front-line staff, setting the tone for service excellence and fostering a culture of accountability, care, and collaboration. Whether it\’s overseeing maintenance requests, managing contractors, resolving issues, or coaching team members, you\’ll be a visible and trusted presence. You\’ll support students through the highs and lows of university life, helping to create a welcoming, well-run environment they\’re proud to call home. Every detail matters—and so do you.

• Lead the management of certain onsite departments and bring the team together.
• Demonstrate a personal desire for high levels of service in all interactions; lead by example.
• Be commercially-savvy, helping to drive sales and marketing to achieve results.
• Bring your personality to work and foster a culture where the whole you is welcome every day.
• Support the Operations Manager with the financial performance of the property.
• Build relationships with team members, third-party contractors and universities to understand how our buildings provide more than a room.
• Adopt a safety-first approach to operating safe and secure properties in line with statutory, legal, and moral obligations.
• Deliver a great customer experience and work with team members to be welcoming and provide a safe backdrop to residents\’ time at university.
• Work with team members to ensure the physical appearance of properties is of the highest standard.
• Develop and guide the team to fill properties consistently, with residents who want to stay year after year.
• Commit to the growth of your personal development and the team around you.
• Become the subject expert in day-to-day running of our buildings, ensuring teams deliver the best experience for residents.
• Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
• Work with our centre of excellence to understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
• Collaborate with the wider team to deliver the best customer experience and support running of the building.
• Be part of a culture that values open ideas and solutions to improve; Be Bold, Be Heard.

What Will It Take?

Physical & Workplace Adjustments

The role is based between the front desk and the accommodation itself; there are times you will be desk-bound and times you will be conducting inspections or site viewings. You may need to move quickly at short notice (e.g., fire alarm activations or residents locked out of rooms). If adjustments are needed for you or for an on-site interview, please let us know.

We are committed to making reasonable adjustments for employees with disabilities or long-term conditions to support them in performing their role effectively.

Mental Effort & Work Environment

This role involves managing multiple priorities, with potential periods of increased workload due to seasonal needs. We recognise wellbeing and encourage open conversations about workload management and support mechanisms. Every day is different; adaptability and a solutions-focused mindset are key.

Why Join Us?

• A supportive and inclusive workplace that values diversity.
• Opportunities for professional development and career growth.
• A commitment to employee wellbeing, with reasonable adjustments available.
• The chance to be part of a team making a real difference in the student experience.
• Note: you may face challenges as a bridge between the team and the Operations Manager, including times when you don\’t have full sight of information your manager may have.
• You\’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence in the team.

Requirements & Additional Information

We encourage applicants from all backgrounds, including those with disabilities, and are happy to discuss reasonable adjustments to support your application or role. If you are passionate about resident experience, highly organized, and committed to working in an inclusive and forward-thinking environment, we\’d love to hear from you!

Please note that as part of our safety-first culture, this role is subject to requiring a Basic DBS check as part of pre-employment checks.

About Us

At Student Roost, we believe in creating an inclusive, diverse, and supportive workplace where everyone has equal opportunities to succeed. We are Disability Confident and committed to accessibility, fairness, and ensuring that all our team members can thrive. We operate purpose-built student accommodation across the UK, with over 19,000 beds and ambitious growth plans. Our students\’ welfare, safety, and experience are central to what we do, and our people are our greatest asset.

Salary & Benefits

Salary – £30,490.20 per annum
Hours – 37.5 per week
Benefits – Life assurance, Pension scheme, cycle to work, 34 days annual leave, props store discount scheme, employee assistance programme & more