Culture and Engagement Specialist in Llandudno

Role Title: Culture and Engagement Specialist

Location: Glasgow, Darlington or Llandudno

Pension: A Civil Service Pension with an employer contribution of 28.97%

Advert Closing Date: Friday 15 May 2026

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

All candidates must submit a CV and a personal statement of no more than 300 words outlining their suitability for the role.

About the Role

This full‑time, permanent role offers a rewarding balance of insight and action, turning colleague feedback into tangible improvements that make a real difference to people and business outcomes. As a Culture & Engagement Specialist, you will lead organisation‑wide listening and engagement activity, using curiosity, creativity and analysis to design interventions that genuinely improve the colleague experience. There is real scope to explore new ways of doing things and continuously improve, working in a team that values professional curiosity supported by insightful data. You will partner with stakeholders across all SLC directorates, building a strong internal network and enhancing your personal profile as a trusted culture and engagement expert. This is a meaningful opportunity for someone passionate about making things better for people, while strengthening organisational performance.

What you Bring

• Demonstrable skill in gathering, interpreting and using qualitative and quantitative colleague sentiments and insight to inform culture and engagement interventions, practical opportunities for improvement and support evidence‑based programme decision‑making
• Excellent communication and storytelling skills, able to convey cultural insight, complex data and strategic priorities in an engaging, compelling way to diverse audiences
• Strong stakeholder management skills, with the ability to work collaboratively across People teams and wider organisation
• Ability to plan, prioritise and deliver multiple initiatives simultaneously with minimal supervision, meeting agreed timescales and quality standards
• Sound judgement and professionalism when handling sensitive colleague feedback, ensuring confidentiality, integrity and appropriate escalation where required
• Ability to adapt approach and messaging to suit different audiences, organisational contexts and levels of change readiness
• Practical experience delivering culture, engagement or colleague listening activities within a complex organisation
• Experience gathering, analysing and interpreting colleague feedback from multiple sources, such as surveys, focus groups or qualitative insight
• Proven experience working with a wide range of stakeholders, building effective relationships and influencing without formal authority
• Experience translating insight and feedback into practical recommendations and actions that support organisational priorities
• Experience contributing to cross‑functional projects or programmes, balancing business‑as‑usual delivery with improvement activity
• CIPD qualification (Level 3 or working towards Level 5) or relevant experience
• Relevant CPD in engagement, culture, inclusion or wellbeing or demonstrable interest and engagement in engagement, culture, inclusion or wellbeing

You can expect more from a career with SLC

We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.