At a Glance
- Tasks: Lead problem management to enhance IT services and drive continuous improvement.
- Company: Join the Student Loans Company, a leader in public service innovation.
- Benefits: Enjoy 28 days leave, flexible working, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on technology services while developing your career.
- Qualifications: Strong problem-solving skills and a user-focused mindset are essential.
The predicted salary is between 45172 - 53177 £ per year.
Salary & Pension: £45,172.00 - £53,177.00 GBP per annum. 28.97% employer contribution to a Civil Service Pension. 24 days annual leave plus 8 public holidays, flexible working options, life insurance at 4× annual salary, and contributory lifestyle benefits including cycle-to-work and discounted gym memberships.
Type: Full time. SLC offers a blended working model with typically 2 days in the office and 3 days from home.
About the role: As a Problem Manager at the Student Loans Company, you will deliver a high-performing, value-driven Problem Management service by overseeing the governance of all problems across the IT directorate, ensuring issues are identified, prioritised and progressed effectively. You will coordinate action plans, lead post-major-incident problem activity and champion continual service improvement to support the stability, resilience and optimisation of SLC’s technology services.
Responsibilities:
- Deliver a high-performing, value-driven Problem Management service.
- Oversee the governance of all problems across the IT directorate.
- Identify, prioritise and progress issues effectively.
- Coordinate collaborative action plans with internal teams, external suppliers and stakeholders.
- Lead post-major-incident problem activity.
- Champion continual service improvement.
Qualifications:
- Demonstrable understanding of Service Management Framework principles and their application.
- Clear and effective communication skills for engaging stakeholders and representing the service.
- Proven problem-solving capability using data, user feedback and trend analysis to identify and address root causes.
- Experience engaging diverse teams to gather insights, share knowledge and support transparent decision-making.
- Analytical capability to identify improvement opportunities and support continual service initiatives.
- Broad technical understanding across core IT concepts, with the ability to apply this knowledge with guidance.
- User-focused mindset, able to understand user needs and balance competing priorities.
- Aware of value-delivery and optimisation techniques such as LEAN or similar methodologies.
Benefits:
- 28 days annual leave plus 8 public holidays.
- Option to buy/sell annual leave.
- Flexi-time and enhanced flexible working options.
- Option to join the Civil Service pension scheme.
- Life insurance cover for 4× annual salary.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle-to-work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships.
- Optional dental insurance scheme.
- Enhanced company sick pay and family leave (maternity, paternity and adoption).
Diversity and Inclusion: As a proud Disability Confident Leader, we are committed to creating an inclusive recruitment experience that empowers people of all abilities. Reasonable adjustments are made in line with the Equality Act 2010. AI can be used as a tool in the application process, but all examples must be truthful and original.
Problem Manager in Glasgow employer: Student Loans Company
The Student Loans Company is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a generous benefits package including a Civil Service pension, flexible working options, and a commitment to diversity and inclusion, employees can thrive in a collaborative environment while contributing to meaningful improvements in technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Problem Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. Tailor your answers to show how your skills align with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining us!
We think you need these skills to ace Problem Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Problem Manager role. We want to see how you can deliver a high-performing, value-driven service!
Showcase Your Problem-Solving Skills:Use specific examples in your application to demonstrate your proven problem-solving capabilities. We love seeing how you've used data and user feedback to tackle issues head-on!
Communicate Clearly:Effective communication is key! Ensure your application reflects your ability to engage stakeholders and represent the service clearly. We’re looking for clarity and confidence in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at Student Loans Company
✨Know Your Problem Management Principles
Make sure you brush up on the Service Management Framework principles. Being able to discuss how these apply to real-world scenarios will show that you understand the core of the role and can deliver a high-performing service.
✨Communicate Clearly and Confidently
Since clear communication is key for this position, practice articulating your thoughts. Use examples from your past experiences where you effectively engaged stakeholders or led teams through problem-solving processes.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data and trend analysis in previous roles to identify root causes of problems. Bring specific examples that highlight your analytical capability and how it led to service improvements.
✨Demonstrate a User-Focused Mindset
Think about how you can balance user needs with competing priorities. Be ready to share instances where you’ve successfully gathered insights from diverse teams to enhance user experience and drive continual service improvement.
