Performance Analysis Lead in Glasgow

Salary: 51,625.00 - 60,803.00 GBP Annual

Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type: Full time

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values: Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

About the Role: As a Performance Analysis Lead within the Technology & Security Performance Intelligence team, you will help shape how performance is measured, understood and improved across technology services. Combining analytical expertise with strong stakeholder engagement, you will work closely with leaders and service teams to develop and implement performance frameworks, turning data into meaningful insight that supports operational delivery and long-term strategic goals.

This role goes beyond analysis alone, requiring the ability to partner with stakeholders, understand business context, and translate performance trends into clear actions and recommendations. You will also contribute to service improvement, performance assurance and continuous improvement activity across the wider Technology & Security function. In addition, you will provide technical leadership and coaching to analysts, helping to strengthen analytical capability and promote the effective use of performance data across the directorate.

What you Bring:

• Demonstrable experience in a similar role in an IT environment
• Significant experience developing performance metrics, dashboards and balance scorecards
• Demonstrable experience delivering actionable insight
• Service Management experience
• Ability to communicate relevant, compelling stories using the most appropriate medium and how to give complex recommendations at a tactical and strategic level.
• Ability to present analysis and visualizations in clear ways to communicate complex messages.
• Ability to communicate negative and positive information to stakeholders
• Ability to oversee the development and consistency of performance measurement frameworks across multiple projects.
• Confident ensuring that these frameworks are aligned to business needs and strategy
• Understand and can teach and supervise a wide range of analysis techniques.
• Know how to help organisations create and learn from strategic insights and how to apply innovative approaches to resolve problems
• Demonstrable knowledge in how to give direction on which tools or methods to use and bring insight and expertise to how user needs have changed over time and ensure these are met.
• Skilled at applying strategic thinking to the problem of how to provide the best service for the end user.
• Competently consider the political strategy and implications of any analyses and insights
• Knowledge of ITIL Service Management, Software Development (inc Agile/DevOps), and Risk and Control Management through work experience as part of a technology function
• Highly proficient with two or more of the following - MS Excel, SQL, Python, Spyder, PowerBi, AI tooling

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

The Legal Bits: We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

EDI: As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC. SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments.

Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.