At a Glance
- Tasks: Lead IT service transitions and ensure smooth delivery of tech transformations.
- Company: Join the Student Loans Company, a government-owned organisation making a difference.
- Benefits: Enjoy 28 days leave, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Be part of a major tech transformation and make a real impact on students' futures.
- Qualifications: Experience in IT service management and strong communication skills required.
The predicted salary is between 33556 - 39580 £ per year.
Salary: 33,556.00 - 39,580.00 GBP Annual
Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type: Full time
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values: Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
About the Role: Join us as an IT Service Manager (Service Transition Analyst) and play a critical role in supporting the successful delivery of the largest technology transformation programme in Student Loans Company history. Working within a specialist Service Management team, you will ensure new and changed services are transitioned into live operation in a controlled, efficient and low-risk manner, helping to protect service stability and customer outcomes. The role offers broad exposure across technology and operational disciplines, including cloud engineering, change management, incident management and service operations, providing significant opportunities for professional development.
Success in this position will require strong stakeholder management, communication, organisation and problem-solving skills, alongside the ability to influence outcomes across a complex delivery landscape. Candidates from IT service management, business change, operational excellence, process improvement or similar backgrounds will be well placed to succeed, particularly those who are adaptable, curious and committed to continuous learning.
What you Bring:
- Experience of working and influencing within multi-disciplinary project teams
- Experience in operational readiness, service acceptance, or project delivery
- Managing changes to service and creating associated documentation.
- Producing high quality deliverables in a variety of contexts / environments
- Applying a structured and methodical approach to problem solving
- Applying a breadth of knowledge of technical skills and applications
- Effectively communicating and setting expectations with stakeholders, both internal and external to your direct team and the SLC
- ITIL v4 Foundation
- Proficient in using the Microsoft office suite (specifically Excel, Word, Outlook, PowerPoint, Teams, SharePoint etc.)
- A strong communicator, able to communicate messages clearly to a range of audiences at all levels – both verbally and in writing
- Strong planning skills and ability to prioritise work
- Strong people, resolution management and conflict resolution skills
- A proven track record of analysis of requirements
- Good communication skills (chairing meetings, negotiation, handling difficult situations)
- Good attention to detail, tracking and reporting skills
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
The Legal Bits: We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
EDI: As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC. SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
IT Service Manager - Service Transition-2 in Glasgow employer: Student Loans Company
At Student Loans Company, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a supportive work culture that encourages collaboration and innovation, we offer competitive benefits and a hybrid work model that promotes work-life balance. Located in vibrant cities like Glasgow, Darlington, and Llandudno, we provide unique opportunities for professional development in the field of Data Protection and Information Governance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - Service Transition-2 in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Student Loans Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Student Loans Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Student Loans Company!
✨Direct Apply to Student Loans Company
Let's not forget to apply directly through the Student Loans Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager - Service Transition-2 in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Student Loans Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Student Loans Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Student Loans Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
