Student Loans Company seeks a Director of Customer Strategy to own and deliver our enterprise-wide customer strategy across the student finance lifecycle, from pre-application to repayment. You will be the voice of the customer, shaping journeys, service standards and the overall customer proposition while leading digital-first initiatives that improve outcomes and protect public funds.
You will operate across strategy, operations, policy and technology, collaborating with diverse teams to
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Head of Customer Strategy & Experience in Glasgow employer: Student Loans Company
At SLC, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and well-being. With a blended working model, generous benefits including a Civil Service pension, and a commitment to inclusivity, we empower our team members to thrive while making a meaningful impact in the lives of over 1.5 million students each year. Join us to unlock your potential and contribute to a purpose-driven organisation dedicated to enabling educational opportunities across the UK.
