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For Companies At a Glance
- Tasks: Lead a dynamic team to manage operational risk and drive strategic decision-making.
- Company: Join a forward-thinking organisation committed to integrity and empowerment.
- Benefits: Enjoy 28 days leave, flexible working, and a generous pension scheme.
- Why this job: Be a trusted expert in risk management and make a real impact.
- Qualifications: Experience in operational risk management and strong leadership skills required.
- Other info: Inclusive environment with excellent career development opportunities.
The predicted salary is between 55000 - 65000 £ per year.
Location: Glasgow, Darlington or Llandudno
Pension: A Civil Service Pension with an employer contribution of 28.97%
Our Values
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
About the role
We’re looking for a dynamic, strategic, and influential leader to step into the pivotal role of Head of Customer Control Function. This is your opportunity to become the trusted expert and guiding voice on risk across our Customer Directorate — and a key contributor within the wider Senior Management Team. In this role, you’ll lead and inspire a multi‑disciplined team, champion forward‑thinking risk practices, and drive strategic decision‑making that safeguards our customers, strengthens performance, and powers our organisational goals.
What you bring
- Operational risk management at a managerial or leadership level in financial services public and/or private sector.
- Demonstrable skills and knowledge in one or more of the following: 3rd party supplier management/oversight; payment processing or risk management; Quality Assurance.
- Extensive and well‑developed skills in stakeholder relationship management across internal and external partners.
- Ability to effectively communicate plans and strategy through written papers, presentation and discussions up to and including board level.
- Proven people leader through steady and change‑driven environments, can demonstrate ability to coach, develop and maximise potential in their teams.
- Previous experience in operational risk management roles at a senior level within a financial services and/or similar organisation, in public or private sector.
- Demonstrable experience within private or public sector working in or with at least one of the following disciplines: 3rd party supplier management/oversight; payment processing or risk management; Quality Assurance.
- Experience leading a multi‑disciplined team and the ability to create a working climate which motivates and engages each member of the team, ensuring that they perform effectively individually and collectively.
You can expect more from a career with SLC
We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi‑time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
Legal Bits
Applicants must confirm they have the right to work in the UK. Background checks including employment history, criminal record, credit reference, and fraud checks will be conducted. SLC is committed to ensuring inclusive recruitment for all candidates and will make reasonable adjustments for those with disabilities or long‑term conditions in line with the Equality Act 2010.
Head of Customer Control Function in Glasgow employer: Student Loans Company
Contact Detail:
Student Loans Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Control Function in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to it. We want you to show them that you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the role of Head of Customer Control Function. We recommend doing mock interviews with friends or mentors to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Customer Control Function in Glasgow
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and how you align with our values like honesty and empowerment. Don’t just list your skills; share your story!
Tailor Your Application: Make sure to customise your application for the Head of Customer Control Function role. Highlight your experience in operational risk management and stakeholder relationship management. Show us how your background makes you the perfect fit for this position.
Showcase Your Leadership Skills: We’re looking for a dynamic leader, so don’t hold back on sharing examples of how you've led teams and driven change. Use specific instances to illustrate your ability to motivate and engage others, as well as your strategic decision-making skills.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Student Loans Company
✨Know Your Stuff
Make sure you brush up on operational risk management, especially in financial services. Be ready to discuss your experience with 3rd party supplier management and payment processing. This will show that you understand the key areas of the role and can speak confidently about them.
✨Showcase Your Leadership Skills
Prepare examples of how you've led multi-disciplined teams in the past. Highlight your ability to motivate and engage team members, especially in challenging environments. This is crucial for a role that requires strong people leadership.
✨Communicate Clearly
Practice articulating your plans and strategies clearly, as you'll need to communicate effectively at all levels, including board level. Consider preparing a brief presentation or written summary of your vision for the Customer Control Function to demonstrate your communication skills.
✨Embrace the Values
Familiarise yourself with the company's values: honesty, empowerment, accountability, respect, and trust. Think of specific examples from your career that align with these values, as this will help you connect with the interviewers and show that you're a good cultural fit.