At a Glance
- Tasks: Lead the delivery and optimisation of ServiceNow, driving improvements through automation.
- Company: Join the Student Loans Company, a non-profit government organisation dedicated to supporting students.
- Benefits: Enjoy 28 days annual leave, flexible working options, and a generous pension scheme.
- Other info: Inclusive workplace committed to diverse hiring practices and career development.
- Why this job: Unlock your potential while making a real impact on student futures.
- Qualifications: Experience with ServiceNow modules and strong stakeholder management skills required.
The predicted salary is between 61950 - 72952 £ per year.
Salary: £61,950.00 - £72,952.00 GBP Annual
Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type: Full time
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
About the role:
As Delivery Manager for the ServiceNow platform, you will lead the delivery, development, and ongoing optimisation of ServiceNow across SLC. You will work closely with internal stakeholders to ensure enhancements and services align with organisational priorities, while supporting the wider roadmap and driving improvements through automation and effective governance.
The role combines delivery management with technical oversight — coordinating development activity, managing workload and sprint ceremonies, monitoring performance, and ensuring the platform remains reliable, efficient, and continuously improving.
What you bring:
- Demonstrable hands‑on experience with core ServiceNow modules, including ITSM, ITOM, ITBM/PPM and CMDB.
- The ability to define and maintain platform standards, governance approaches, and a roadmap aligned to business needs.
- Demonstrable understanding of ITIL practices and how they are applied within ServiceNow.
- Experience managing demand pipelines, prioritisation processes, and delivery backlogs.
- The ability to work effectively with senior stakeholders, business owners, and technical teams to shape and deliver requirements.
- Knowledge of configurations, workflows, integrations, and data structures, with the ability to oversee development quality.
- Demonstrable experience managing third‑party vendors or ServiceNow delivery partners.
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
The Legal Bits: We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
EDI
As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC. SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Use of AI in Job Applications
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Delivery Manager - Service Now in Darlington employer: Student Loans Company
At the Student Loans Company, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive. With a strong commitment to professional development through our Career Pathways programme, generous benefits including a Civil Service pension scheme, and a flexible working model, we ensure that our team members can balance their personal and professional lives while making a meaningful impact on the future of students across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Service Now in Darlington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SLC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to delivery management and ServiceNow. We recommend using the STAR method to structure your answers—this helps you showcase your experience effectively.
✨Tip Number 3
Showcase your understanding of SLC’s values during interviews. Make sure to highlight how your past experiences align with their culture of honesty, empowerment, and accountability—this will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SLC team.
We think you need these skills to ace Delivery Manager - Service Now in Darlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Delivery Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:When detailing your hands-on experience with ServiceNow, be specific! Mention the core modules you've worked with and any relevant ITIL practices you've applied. We want to see how you can bring value to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon unless it's necessary, and make sure your key achievements stand out. We appreciate clarity and directness in communication!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Student Loans Company
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules like ITSM, ITOM, and ITBM/PPM. Be ready to discuss how you've applied ITIL practices in your previous roles, as this will show you're not just familiar with the platform but can also leverage it effectively.
✨Align with Their Values
Familiarise yourself with the Student Loans Company's values: honesty, empowerment, accountability, respect, and trust. Think of examples from your past experiences that demonstrate these values in action, as this will resonate well during the interview.
✨Prepare for Stakeholder Scenarios
Since the role involves working closely with senior stakeholders, prepare to discuss how you've managed relationships and shaped requirements in previous projects. Have specific examples ready that highlight your communication skills and ability to collaborate across teams.
✨Showcase Your Delivery Management Skills
Be prepared to talk about your experience managing demand pipelines and delivery backlogs. Highlight any tools or methodologies you've used to ensure efficient delivery and continuous improvement, as this is key for the Delivery Manager role.
