Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse customer experience and enhance communication across projects.
- Company: Join the Student Loans Company, a non-profit government organisation.
- Benefits: 28 days leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong analytical skills and experience in project management.
- Other info: Blended working model with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Glasgow – Clyde Place or Darlington or Llandudno Junction – Conwy
Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type: Full time
Fixed Term End: 31-03-2026
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Is this role right for you?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
About the role
SLC have a fantastic opportunity for a Customer Experience (CX) Analyst to join the Customer Comms and Marketing department, on secondment, until 31st March 2026. In this role you will play a critical role in the continuous transfer of information between projects and delivery teams. Our team of analysts are active across all business areas and initiatives and provide subject matter expertise to guide and shape all projects and BAU activities.
What you bring
- Extensive research, analysis and problem-solving skills.
- Great verbal and written communication skills.
- Excellent planning, negotiation, and organizational skills, preferably with experience of managing or participating in projects with complex and conflicting requirements.
- Experience of working across different project methodologies, including the ability to prioritise time and workload.
- Experience of working with cross functional, multi-disciplinary teams.
- Previous experience of working as part of a multi-disciplined project team would be desirable
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
- To find out what it’s like to work at Student Loans Company click here SLC Careers
The Legal Bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
SLC is committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Seniority level: Not Applicable
Employment type: Temporary
Job function: Design and Analyst
#J-18808-Ljbffr
Customer Experience (CX) Analyst employer: Student Loans Company
Contact Detail:
Student Loans Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SLC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common CX Analyst questions. Think about how your skills in research and analysis can directly benefit SLC's mission. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past projects. This will highlight your ability to thrive in a multi-disciplinary team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the SLC family. Let’s get you that job!
We think you need these skills to ace Customer Experience (CX) Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience (CX) Analyst role. Highlight your research, analysis, and problem-solving skills, as well as any relevant project experience. We want to see how you fit into our values and culture!
Showcase Your Communication Skills: Since great verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so let your personality shine through!
Highlight Teamwork Experience: We value collaboration at SLC, so be sure to mention any experience working in cross-functional or multi-disciplinary teams. Share examples of how you’ve contributed to team success and navigated complex project requirements.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to complete your application. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Student Loans Company
✨Know Your Values
Familiarise yourself with the core values of the Student Loans Company. During the interview, be ready to discuss how you embody these values like honesty, empowerment, and respect in your previous roles. This shows that you align with their culture.
✨Showcase Your Analytical Skills
Prepare specific examples of how you've used your research and problem-solving skills in past projects. Be ready to discuss any complex situations you've navigated and how your analytical approach led to successful outcomes.
✨Communicate Clearly
Since great verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using a mirror to refine your delivery and ensure you convey your ideas effectively.
✨Demonstrate Team Collaboration
Highlight your experience working in cross-functional teams. Prepare to share examples of how you've collaborated with diverse groups to achieve project goals, as this will resonate well with the multi-disciplinary nature of the role.
