At a Glance
- Tasks: Build strong relationships with universities and colleges to support student finance processes.
- Company: Join the Student Loans Company, a non-profit helping students invest in their futures.
- Benefits: Enjoy 28 days annual leave, flexible working, and a great pension scheme.
- Other info: Dynamic role with opportunities for travel and personal growth.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Strong communication skills and experience in relationship management are essential.
The predicted salary is between 28800 - 43200 € per year.
Student Loans Company is a non-profit making Government‑owned organisation that provides loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values: Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
About the role: We have an exciting opportunity for an Account Manager where you will deliver value by forming a direct, collaborative relationship with higher education providers (HEPs, including universities / colleges). You will be responsible for the two‑way service interactions between the Student Loan Company (SLC) and HEPs, ensuring that timely and accurate student data is provided to enable the payment of tuition fees, loans and grants which supports the student’s education journey.
In addition, you will deliver training and guidance to HEPs through an annual engagement programme that will enable and equip HEPs to meet the requirement of SLC Service Standards, ensuring that:
- The execution of full end‑to‑end processes for student finance applications, assessment and payment to students and learners is enabled by dependable, timely and accurate information from service partners.
- The end‑to‑end processes for payment to Delivery Partners achieve SLC “Pay” commitments.
- The levels of satisfaction from service partners are high enough for SLC to receive support, endorsement and insight to enable continuous improvement.
Please note that this role requires a Full UK Driving Licence as you will be required to travel within a defined region within the UK.
What you bring:
- Excellent communication skills; confident and articulate presenter.
- Ability to influence decisions and agree actions with internal and external customers and service partners.
- Self‑motivated and able to work independently, as well as part of a team.
- Excellent planning and organisational skills.
- Excellent interpersonal skills and a proven ability to build and maintain relationships and influence internal and external partners and stakeholders.
- Ability to analyse and present information and data clearly and concisely.
- Uses initiative to resolve issues and is confident in ability to make decisions.
- Track record of good time‑management, with ability to deliver to deadlines.
- Experience at providing external‑facing relationship management, and in managing business‑to‑business service interactions.
- Focus on continuous improvement and developing working practices, for self and others.
- Flexibility on working hours and ability to travel extensively and regularly within UK, often overnight.
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi‑time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 × annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
To find out what it’s like to work at Student Loans Company click here SLC Careers.
The Legal Bits: We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check. SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long‑term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Management, Business Development, and Customer Service Financial Services, Government Administration, and Education
Account Manager employer: Student Loans Company
At Student Loans Company, we pride ourselves on being an exceptional employer that values integrity, empowerment, and respect. Our supportive work culture fosters professional growth through our Career Pathways development programme, while our flexible working options and comprehensive benefits package, including generous leave and pension schemes, ensure a healthy work-life balance. Located in Glasgow, we offer a unique opportunity to contribute to the education sector, making a meaningful impact on students' futures.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Student Loans Company on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SLC's values. Think of examples from your past that show how you embody honesty, empowerment, and accountability. This will help you stand out as a candidate who truly fits the culture.
✨Tip Number 3
Practice your presentation skills! As an Account Manager, you'll need to communicate effectively. Try rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SLC team!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience and skills that align with our values at SLC, like honesty and empowerment. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:As an Account Manager, excellent communication is key! Use your application to demonstrate how you've effectively communicated with clients or stakeholders in the past. We want to see your ability to influence and build relationships.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your achievements stand out. We appreciate straightforwardness and clarity, so let your strengths shine through without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Student Loans Company
✨Know Your Values
Before the interview, take some time to familiarise yourself with the core values of the Student Loans Company. They prioritise honesty, empowerment, accountability, respect, and trust. Think about how your own values align with theirs and be ready to share examples that demonstrate this alignment during your conversation.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare to discuss specific instances where you've effectively communicated with clients or stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to influence decisions and build relationships.
✨Demonstrate Your Problem-Solving Ability
The role requires initiative and decision-making skills. Think of a challenging situation you faced in a previous role and how you resolved it. Be ready to explain your thought process and the outcome, showcasing your analytical skills and ability to present information clearly.
✨Prepare for Questions on Flexibility and Travel
Since the job involves travel within the UK, be prepared to discuss your flexibility regarding working hours and travel commitments. Share any relevant experiences that demonstrate your adaptability and willingness to go the extra mile to meet client needs.
