Customer Service Assistant in Newcastle upon Tyne

Are you looking for work opportunities in 2026 to kickstart your career? Gain office-based, professional experience while earning a competitive salary? Our Customer Service Assistant role is special to us at Student Cribs; we believe in providing full access to truly entry-level roles within the Commercial Property Sector. We don’t ask for qualifications or experience – this opportunity will provide you with critical skills and commercial experience to kick-start your careers.

We are looking to hire multiple candidates for our Customer Service Assistant role across two cohorts:

• Our Summer Cohort, running from early June to August 2026, is designed for university students during their summer break.
• Our Autumn Cohort, running from September to December 2026, is specifically for school leavers.

We are looking for motivated, reliable and personable candidates who are keen to take on real responsibility from day 1 and quickly build professional skills and experience.

Gain experience and training in lettings, management and acquisitions / development, and build your professional network. You will work closely with senior members of the Student Cribs team, receiving mentorship and training so that you quickly build experience in a fast-paced growing business. The program is designed for outgoing, confident and enthusiastic individuals who will be required to work well within a team but also have the ability to adapt, be flexible and support other departments during peak periods.

Whilst working at Student Cribs, you’ll have the opportunity to visit other great cities within the UK; this will include attending open days, viewings and house visits – expenses covered of course! We will assign you to the department that best matches your skillset, interests and preferences. Each role is hands-on and commercially focused, with real responsibility from day 1.

While your exact responsibilities will vary depending on the team you join, they may include:

• Managing important parts of the sales process, such as calling leads and following up on viewings.
• Daily calendar management for cities you are working on.
• Travelling to our cities to conduct viewings, inspections and support on marketing activities.
• Taking inbound calls.
• Managing maintenance requests and progress, including managing contractors.
• Reviewing and generating contracts.
• Supporting incoming tenants with queries on contracts and payments.
• Managing our LiveChat system, chatting in real time to website users and helping solve their queries.
• Using internal software / systems.
• Meeting with senior management to report and feedback on your markets and share your insight and ideas for improvement.

Student Cribs Central London office is a vibrant, fun office with loads of collaboration and social activities.

We don’t ask for any particular experience to join our program, but there are some skills we would like to see demonstrated within your application:

• Great team working skills.
• Exceptional communication and interpersonal skills.
• Confident, with the ability to work well under pressure.
• Diverse in your abilities and able to adapt to new roles.
• Proactive approach to work.

During your time at Student Cribs, you will have the ability to gain new skills that will help you succeed, be it at University or in the next steps of your career. We will provide you with training and working closely with senior members of your team, you will receive tailored mentorship to help you succeed. You will have the opportunity to work in an office environment with a small team, meaning your role will be extremely hands-on and you will have real responsibility.

You will learn the inner workings of the UK’s leading student property company – invaluable experience whether you want to pursue a career in real estate or any other fast-paced, highly successful company. You will also work closely with other departments within the company, with opportunities to learn about their roles and to become involved in what they do. The core skills you will acquire while working at Student Cribs will become the basis of your future professional careers.

Hours: 9am-6pm, Monday – Friday. A free breakfast will be provided in the office, daily. Travel opportunities with expenses paid.

Location: Central London HQ. End Date: August 2026. Start Date: September 2026. End Date: December 2026.

Opportunities for future employment: some of our Customer Service Assistants have gone on to become full-time Student Cribs team members, while others have secured other great roles using their experience at Student Cribs!