Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.
The Role
The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You willbe responsible forconducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance.This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success.
Key Responsibilities
– Conduct in-person and virtual property viewings to prospective tenants and guarantorsdelivering engaging and informative viewing experiences.
– Follow up promptly with prospective tenants to drive conversion.
– Support the team in achieving occupancy and lettings targets.
– Report onfeedback from viewings toidentifytrends and opportunities for improvement.
– Respond to phone, email, and online enquiries ina timelyand professional manner.
– Support the progression of applicants from enquiry to signed tenancy.
– Assistwith tenancy administration and documentation asrequired.
– Support marketing initiatives and local promotional activity.
– Provide feedback to City/Lettings Manager on market conditions and demand.
– Assistduring peak season with flexible working hours where necessary.
– Assistwith tenant handover over the summer periods.
Role Requirements
– Strong communicationand interpersonal skills.
– Confident, personable, and proactive attitude.
– Target-driven mindset with a desire to contribute to commercial results.
– Excellent organisational skills and attention to detail.
– Ability to work independently and as part of a team.
– Comfortable working in a fast-paced, seasonal environment.
– Fixed-Term Contract – 6 months – 35 working hours per week.
– Hours: Monday – Friday 11:00am -19:00pm withoptionof some weekend working in peak times.
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