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For Companies At a Glance
- Tasks: Manage property operations, support students, and oversee maintenance and administration.
- Company: Join a vibrant team at Student Castle, dedicated to enhancing student living experiences.
- Benefits: Enjoy 33 days of leave, health perks, and a supportive work environment.
- Why this job: Make a difference in student lives while developing your career in a dynamic setting.
- Qualifications: Degree preferred; strong communication and multitasking skills essential.
- Other info: Opportunities for growth and a fun, engaging workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Key Duties & Responsibilities
- Office Administration
- Manage the administration, housekeeping, maintenance, and security teams.
- Maintain a close relationship with other Student Castle/Capitol Students sites management teams, suppliers, and business partners.
- Develop, review and update office documents as necessary.
- Manage staff holidays and sickness logs.
- Manage timesheets and ensure correct hours are submitted to payroll.
- Respond to student requests and queries on the generic site email address.
- Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
- Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
- Ensure that spending and revenue meets budgetary targets.
- Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
- Manage any nomination agreements that are in place.
- Customer Care and Pastoral Support
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
- Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life.
- Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy.
- Organise social events with student input.
- Monitor social media and regularly update all social media streams.
- Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
- Business Development
- Arrange and perform sales viewings for prospective customers.
- Promote the business at university open days.
- Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
- Develop and implement new marketing strategies.
- Build and maintain close relationships with universities and other educational establishments.
- Facilities Management Support
- Log and inform facilities team of maintenance issues.
- Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
- Liaise with contractors for maintenance issues unable to be dealt with in house.
- Advise students of works to be carried out and access to rooms being required.
- Ensure servicing and maintenance records are kept up to date.
- Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
- Work with FM team to explore new options for maintenance and service partners.
- Other Duties
- Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
- Perform and document regular inspections of student flats.
- Manage summer deep clean and maintenance programme of works.
- Recruit new staff members to all departments as necessary.
- Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.
Experience & Skills
- A degree level qualification in a related field is desirable.
- PBSA/ University Accommodation Sector/ hospitality/ BTR Experience.
- Strong communicator and relationship builder.
- Able to work in a fast‑paced and often reactive environment.
- Work effectively as an individual and as a team player.
- Be extremely organized with the ability to multi‑task.
- Meticulous attention to detail.
Why Join Our Team
- 33 Days of Annual Leave including Bank Holidays.
- Discretionary Bonus Scheme.
- Health and Wellbeing Initiatives.
- Virtual GP Access.
- Health Cash Plan.
- Company Paid Sick Leave.
- Enhanced Maternity/Paternity Pay.
- Maternity Wardrobe Support.
- A Gift at the Birth of Your Baby.
- Entire Day Off for Your Child’s First Day at School.
- Me Day.
- Access to Deals & Discounts.
- Career Celebration Awards.
- … and more!
More details and eligibility criteria will be shared with the successful candidate!
Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.
Property Manager in Oxford employer: Student Castle
Contact Detail:
Student Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to current Property Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in office administration and customer care. Share specific examples of how you've managed teams or improved processes. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you see a property management company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Stay organised and follow up! After interviews or networking events, send a quick thank-you email to show your appreciation. Keep track of your applications and follow up if you haven’t heard back in a week or two. It shows you're genuinely interested and keeps you on their radar!
We think you need these skills to ace Property Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management and customer care. We want to see how your skills align with the key duties listed in the job description!
Show Off Your Communication Skills: As a Property Manager, strong communication is key! Use your application to demonstrate how you've effectively communicated with teams, students, or stakeholders in the past. We love seeing examples of relationship-building!
Be Organised and Detail-Oriented: We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, mention specific instances where your organisational skills made a difference. Don’t forget to proofread for any typos!
Apply Through Our Website: To make sure your application gets into our hands, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting role!
How to prepare for a job interview at Student Castle
✨Know Your Stuff
Make sure you understand the key duties and responsibilities of a Property Manager. Familiarise yourself with office administration, customer care, and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Property Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with teams or resolved conflicts in the past. This will demonstrate your ability to build relationships and manage diverse groups.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to manage multiple tasks or handle difficult customer interactions. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Share specific tools or methods you use to stay on top of your responsibilities, like using property management software or maintaining detailed logs.
