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- Tasks: Assist in managing student accommodation and support students with their needs.
- Company: Join the vibrant team at Student Castle, a leader in student accommodation.
- Benefits: 33 days annual leave, health initiatives, and life insurance for peace of mind.
- Why this job: Make a real difference in students' lives while developing your management skills.
- Qualifications: Experience in property management and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Student Castle Oxford
Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period
Hours: 40 hours / week, 5 days Monday – Friday
Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Oxford property.
- Office administration
- Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
- Producing rotas for the various other teams including security and housekeeping.
- Develop and update office documents as necessary.
- Update and complete financial records such as petty cash, expenses, and bank reconciliations.
- Follow the credit control procedure for students in rent arrears.
- Customer Support
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life.
- Organising social events with student input.
- Utilising online materials and social media to promote the Student Castle brand.
- Facilities Management Support
- Log and inform facilities team of maintenance issues.
- Liaise with contractors for maintenance issues unable to be dealt with in house.
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
- Perform and document regular inspections of student flats.
- Assist with summer deep clean and maintenance works program of works.
We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment.
Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts.
When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones:
- 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
- Life Insurance (4x Salary): We've got your back and your loved ones covered.
- Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
- Health and Wellbeing Initiatives: Your health matters to us.
- Virtual GP Access: Easy and convenient healthcare at your fingertips.
- Health Cash Plan: Taking care of your health expenses.
- Company Paid Sick Leave: We support you during challenging times.
- Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
- Maternity Wardrobe Support: A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
- Entire Day Off for Your Child’s First Day at School: Access to Deals & Discounts.
Assistant Property Manager - Property Manager in Oxford employer: Student Castle
Contact Detail:
Student Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager - Property Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Student Castle on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for property management roles. We recommend practising your answers with a friend to boost your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm for student accommodation shine through. We love candidates who are passionate about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Student Castle family.
We think you need these skills to ace Assistant Property Manager - Property Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Property Manager role. Highlight your relevant experience in property management and any skills that match the job description, like office administration and customer support.
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and stakeholders, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively.
Highlight Relevant Qualifications: If you’ve got an HND or higher in a relevant field, make sure to mention it! Also, don’t forget to include any certifications like First Aid or Mental Health First Aid that could give you an edge in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen on joining the Student Castle family!
How to prepare for a job interview at Student Castle
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Property Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around office administration and customer support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with students and stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer complaints or provided support. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a maintenance issue reported by a student? Prepare some thoughtful responses that highlight your organisational skills and ability to work under pressure, especially during peak times like move-in weekends.
✨Emphasise Teamwork and Flexibility
The role requires a collaborative approach, so be ready to discuss your experience working in teams. Share examples of how you've adapted to changing situations or supported colleagues during busy periods. This will show that you’re not just a lone wolf but someone who thrives in a team environment.