Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing student accommodation and provide excellent customer support.
- Company: Join the vibrant team at Student Castle, a leader in student accommodation.
- Benefits: 33 days annual leave, health initiatives, and a supportive work environment.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in property management and strong communication skills required.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Student Castle Oxford
Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period
Hours: 40 hours / week, 5 days Monday – Friday
Line Manager: Property Manager
About Us: Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Oxford property.
Main duties and responsibilities:
- Office administration
- Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
- Producing rotas for the various other teams including security and housekeeping.
- Develop and update office documents as necessary.
- Manage staff holidays and sickness logs.
- Update and complete financial records such as petty cash, expenses, and bank reconciliations.
- Follow the credit control procedure for students in rent arrears.
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life.
- Organising social events with student input.
- Monitor and update all social media streams regularly.
- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
- Arranging and performing sales viewings for prospective customers.
- Promoting the business at university open days.
- Utilising online materials and social media to promote the Student Castle brand.
- Developing and implementing new marketing strategies.
- Log and inform facilities team of maintenance issues.
- Liaise with contractors for maintenance issues unable to be dealt with in house.
- Advising students or works to be carried out and access to rooms being required.
- Ensuring servicing and maintenance records are kept up to date.
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
- Perform and document regular inspections of student flats.
- Assist with summer deep clean and maintenance works program of works.
What we are looking for:
We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment.
Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts.
Why Join Our Team:
At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
- 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
- Life Insurance (4x Salary): We’ve got your back and your loved ones covered.
- Discretionary Bonus Scheme: Recognising and rewarding your hard work.
- Health and Wellbeing Initiatives: Your health matters to us.
- Virtual GP Access: Easy and convenient healthcare at your fingertips.
- Health Cash Plan: Taking care of your health expenses.
- Company Paid Sick Leave: We support you during challenging times.
- Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
- Maternity Wardrobe Support: Looking and feeling great during pregnancy.
- A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
- Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
- Me Day: Take a break, you've earned it.
- Access to Deals & Discounts: Enjoy exclusive perks.
- Career Celebration Awards: Recognising your achievements along the way.
More details and eligibility criteria will be shared with the successful candidate!
Assistant Property Manager in Oxford employer: Student Castle
Contact Detail:
Student Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Student Castle's social media and website. This will help you understand what we value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property management and customer care. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Show your passion for student life! Talk about any relevant experiences you've had with students or in accommodation settings. We love candidates who can connect with our residents and create that 'home away from home' vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Property Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Property Manager role. Highlight your relevant experience in property management and customer care, showing us why you're the perfect fit for our vibrant team at Student Castle.
Showcase Your Skills: We want to see your organisational and communication skills shine through! Mention any experience you have with office administration, financial records, or managing social media, as these are key aspects of the role.
Be Personable: Remember, we’re all about creating a warm and welcoming environment for our students. Let your personality come through in your application. Share any experiences that demonstrate your ability to connect with people and provide support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Student Castle.
How to prepare for a job interview at Student Castle
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Property Manager. Familiarise yourself with the responsibilities listed in the job description, especially around office administration and customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves a lot of interaction with students and stakeholders, be prepared to discuss your experience in customer service and conflict resolution. Think of specific examples where you've successfully handled complaints or provided support, as this will demonstrate your ability to thrive in a student-focused environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a maintenance issue or organising a social event. Practise your responses to these scenarios, focusing on your problem-solving skills and teamwork. This will help you illustrate your practical knowledge and adaptability.
✨Highlight Your Tech Savvy
The job mentions proficiency in Microsoft Office and CRM systems, so be ready to discuss your experience with these tools. If you have any examples of how you've used technology to improve processes or communication, share those during the interview. It shows you're not just capable but also proactive in using tech to enhance your work.