Assistant Property Manager in Lincolnshire

Location: Student Castle Lincoln (Danesgate)

Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period

Hours: 40 hours / week, 5 days Monday – Friday

Line Manager: City Manager

About Us: Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Lincoln property.

Main duties and responsibilities:

• Office administration
• Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
• Producing rotas for the various other teams including security and housekeeping.
• Develop and update office documents as necessary.
• Manage staff holidays and sickness logs.
• Update and complete financial records such as petty cash, expenses, and bank reconciliations.
• Follow the credit control procedure for students in rent arrears.
• Customer Care and Pastoral Support
• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
• Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life.
• Organising social events with student input.
• Monitor and update all social media streams regularly.
• Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
• Business Development
• Arranging and performing sales viewings for prospective customers.
• Promoting the business at university open days.
• Utilising online materials and social media to promote the Student Castle brand.
• Developing and implementing new marketing strategies.
• Facilities Management Support
• Log and inform facilities team of maintenance issues.
• Liaise with contractors for maintenance issues unable to be dealt with in house.
• Advising students or works to be carried out and access to rooms being required.
• Ensuring servicing and maintenance records are kept up to date.
• Other Duties
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
• Perform and document regular inspections of student flats.
• Assist with summer deep clean and maintenance works program of works.

What we are looking for:

We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment. Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts.

Why Join Our Team:

At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:

• 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
• Life Insurance (4x Salary): We've got your back and your loved ones covered.
• Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
• Health and Wellbeing Initiatives: Your health matters to us.
• Virtual GP Access: Easy and convenient healthcare at your fingertips.
• Health Cash Plan: Taking care of your health expenses.
• Company Paid Sick Leave: We support you during challenging times.
• Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
• Maternity Wardrobe Support: Looking and feeling great during pregnancy.
• A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
• Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
• Me Day: Take a break, you've earned it.
• Access to Deals.