At a Glance
- Tasks: Assist in managing student accommodation and provide excellent customer support.
- Company: Join the vibrant team at Student Castle, a leader in student accommodation.
- Benefits: 33 days annual leave, health initiatives, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Student Castle Lincoln (Danesgate)
Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period
Hours: 40 hours / week, 5 days Monday – Friday
Line Manager: City Manager
About Us: Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Lincoln property.
Main duties and responsibilities:
- Office administration: Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries. Producing rotas for the various other teams including security and housekeeping. Develop and update office documents as necessary. Manage staff holidays and sickness logs. Update and complete financial records such as petty cash, expenses, and bank reconciliations. Follow the credit control procedure for students in rent arrears.
- Customer Care and Pastoral Support: Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy. Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life. Organising social events with student input. Monitor and update all social media streams regularly. Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
- Business Development: Arranging and performing sales viewings for prospective customers. Promoting the business at university open days. Utilising online materials and social media to promote the Student Castle brand. Developing and implementing new marketing strategies.
- Facilities Management Support: Log and inform facilities team of maintenance issues. Liaise with contractors for maintenance issues unable to be dealt with in house. Advising students or works to be carried out and access to rooms being required. Ensuring servicing and maintenance records are kept up to date.
- Other Duties: Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends. Perform and document regular inspections of student flats. Assist with summer deep clean and maintenance works program of works.
What we are looking for: We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment. Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts.
Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
- 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
- Life Insurance (4x Salary): We've got your back and your loved ones covered.
- Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
- Health and Wellbeing Initiatives: Your health matters to us.
- Virtual GP Access: Easy and convenient healthcare at your fingertips.
- Health Cash Plan: Taking care of your health expenses.
- Company Paid Sick Leave: We support you during challenging times.
- Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
- Maternity Wardrobe Support: Looking and feeling great during pregnancy.
- A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
- Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
- Me Day: Take a break, you've earned it.
- Access to Deals & Discounts: Enjoy exclusive perks.
- Career Celebration Awards: Recognizing your achievements along the way.
More details and eligibility criteria will be shared with the successful candidate!
Assistant Property Manager in Lincoln employer: Student Castle
At Student Castle, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our team members. Located in Lincoln, our vibrant work culture fosters collaboration and innovation, offering a comprehensive benefits package that includes generous annual leave, health initiatives, and family-friendly policies. Join us to make a meaningful impact in the lives of students while enjoying a supportive environment that celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Student Castle on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show your personality in interviews! We love candidates who are genuine and passionate about creating a welcoming environment for students. Let your enthusiasm shine through!
✨Tip Number 3
Prepare some questions for us! Asking about our team culture or upcoming projects shows you're genuinely interested in the role and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow us on social media! Engaging with our posts can give you a feel for our vibe and help you tailor your approach when you apply through our website.
We think you need these skills to ace Assistant Property Manager in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Property Manager role. Highlight your relevant experience in property management and customer care, and show us how you can contribute to creating that 'home away from home' vibe for our students.
Show Off Your Skills:We want to see your organisational and communication skills shine through! Mention any experience you have with office administration, financial records, or managing social media. This is your chance to demonstrate how you can support our vibrant team at Student Castle.
Be Personable:Since this role involves a lot of customer interaction, let your personality come through in your application. Share examples of how you've provided support or advice to customers in the past, and how you can help students navigate their university life.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Student Castle
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Property Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around office administration and customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves a lot of interaction with students and stakeholders, be prepared to discuss your experience in customer service and conflict resolution. Think of specific examples where you've successfully handled complaints or provided support, as this will demonstrate your ability to thrive in a student-focused environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations, like managing maintenance issues or organising social events. Practise your responses by thinking through potential challenges you might face in the role and how you would address them effectively.
✨Highlight Your Team Spirit
Teamwork is key at Student Castle, so be sure to convey your collaborative spirit during the interview. Share examples of how you've worked well with others in past roles, particularly in a fast-paced environment. This will show that you can contribute positively to the vibrant team culture we value.
