Job Title: Customer Service Advisor
Location: SC Exeter
Shifts: Between 08:00 & 19:00 dependant on rota requirements (8 hours per day)
Hours: 40 hours / week, 5 days out of 7
Line Manager: Property Manager
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels.
- Distributing post and managing student parcel pick-up system.
- Front-of-house and reception duties.
- Preparing written correspondence as requested by other members of the management team.
- Managing student payments.
- Assisting Property Manager in administrative actions required for all aspects of financial control including.
- Updating booking system with payments received or further charges.
- Invoice reconciliation and payment request.
- Ordering new office, cleaning and maintenance supplies.
- Preparing arrival packs for new residents.
- Publishing and distributing signage for notice boards around scheme.
- Checking returned licence acceptances ensuring all relevant documents have been received.
- Perform room viewings for potential new residents.
- Assisting the Assistant Scheme Manager with administrative tasks as required.
- Organising social events on site, monitoring social media and updating our social media streams.
Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
- Perform and document regular inspections of residents’ flats.
- Monitoring social media and updating our social media streams.
- Receiving student payments.
- Preparing written correspondence as requested by other members of management team.
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Customer Service Advisor in Exeter employer: Student Castle
At Student Castle, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Located in vibrant student communities, we offer unique advantages such as engaging with diverse student populations and the chance to make a meaningful impact on their university experience.
